Classic Honda

No doubt, this is one of the least rated dealership in GTA. I gave $1000 deposit for Honda CRV in May 2022 and I haven’t received my car yet. They received my car in November and gave it to another custom GTA. I gave $1000 deposit for Honda CRV in May 2022 and I haven’t received my car yet. They received my car in November and gave it to another customer because I didn’t have trade in vehicle. Last week when I went to talk to manager, he told me that they are only getting car with +300$ paint charges and asked us to change color if I want to get car in January I agree to change the color of car and they gave me delivery date of end of January. Today I got a call that they will give me car in February because they need to “PRIORITISE CUSTOMERS WITH TRADE IN VEHICLE“ This is one of the worst experience from a dealership. They are only thinking about profit and not understanding what is the point of booking vehicle early. The manager and sales persons are terrible at this place. More

Well I guess I would have saved myself a lot of time and energy if I had read all the horrible reviews about this dealership had before doing business with them. Live in Thunder Bay and bought a used Ford energy if I had read all the horrible reviews about this dealership had before doing business with them. Live in Thunder Bay and bought a used Ford F-150 over the phone. Deal was done, bill of sale signed, certified check, booked flights and hotel to go pick it up and 2 days before leaving got a call from them stating that the truck that was supposedly in mint condition didn't pass safety and the deal was off. Funny that same day the truck went back up on autotrader. Now not only the salesman Sony, but his Manager are ghosting us and we can't get any answers from them. "WHAT EVER YOU DO DO NOT DO BUSINESS WITH THIS DEALERSHIP" lesson learned. Liane MacIntosh More

I bought used car from Classic Honda Brampton and continuously spending significant money to keep this car run. I have already replaced battery, brakes, routers, bearings and starter and still its b continuously spending significant money to keep this car run. I have already replaced battery, brakes, routers, bearings and starter and still its back view camera and remote starter are not working. This car is maintained by Honda Dealer and all oil changes are done by the dealer on time. I noticed few weeks ago that its engine also burns oil. When I talked to the dealer, their response was not polite. The dealer refused to take any responsibility by saying that the car was sold by Classic Honda and we belong to Performance Group. More

Poor customer service! I bought my first Honda (2000 Honda accord) from this dealership back in 2000 and bought my 2nd Honda from this dealership (2007 Honda Pilot) in 2007 I bought my first Honda (2000 Honda accord) from this dealership back in 2000 and bought my 2nd Honda from this dealership (2007 Honda Pilot) in 2007. Even back then, the customer service wasn’t that great, but I always seemed to get a decent deal from them, so I forgave this shortcoming..: until now.. when I went there to look for a new Crv for my wife, no one even acknowledged me when I walked in. I waited 5 minutes for someone to approach me, but all the salesman were just sitting at their desk twiddling their thumbs or playing with their phones, knowing full well that I was there. Multiple times, employees there just kept walking behind me and not even acknowledging me or even saying hello, not even realizing that they have a potential buyer in their store. After not receiving any attention, I went to the receptionist to ask for a salesperson… one of them told me to hold on, saw her pick up the phone and speak to someone, then hang up… 20 minutes later, and still no one talking to me or approaching me….horrible customer service… one has to wonder how this dealership has stayed in business if they treat their customers this way…. Never again going to this unfriendly dealership… More

I purchased 2022 honda pilot about a month ago and I got my car three days ago. I purchased the car from Vivek who is very understanding and professional. I received my car by the time frame hi promised. I my car three days ago. I purchased the car from Vivek who is very understanding and professional. I received my car by the time frame hi promised. I had a great experience. More

I booked my honda 2022 accord on may 18th 2022 with a waiting period of 3 to 4 months. Since it has been 3 and a half month already, I contacted the dealership to know the delivery date and the whereabou waiting period of 3 to 4 months. Since it has been 3 and a half month already, I contacted the dealership to know the delivery date and the whereabouts of my car and was asked to come in. I went in and met my salesperson Gurpreet Manocha. He said “ ha ha ha, there is bad news!” That honda has stopped the production of 2022 accord. How come it stopped about 15 days before I was supposed to get it. As per my understanding, a car can not be manufactured, tested and delivered all in 15 days. The only options Gurpreet provided me was to go for CRV or to book for 2023 accord with higher interest rate of what I was promised for my previous car which increases my payment per month by $90 and wait for 5 more months. There is something definitely shady going on. “ DO NOT DO BUSINESS WITH THESE GUYS”. I am going to take it forward with OMVIC. More

BAD BAD AND VERY BAD CUSTOMER SERVICE I just purchase my 3rd car and had the worst experience at this dealership. From day one of my appointment to see the sales person who made and appointment and didn my 3rd car and had the worst experience at this dealership. From day one of my appointment to see the sales person who made and appointment and didn't show up to work and didn't even bother to inform me to all the way at till end I had bad experiences one after another. When I brought this to the Manager's attention he wasn't very helpful either. His question was "what do you want me to do? want me to fire the sales person and other staff?" I mean really? is that how to deal with problems? The sales person, sales manager, the 2nd manager and the delivery manager one after another gave me the worst service. Every time i brought the problem to someone's attention they just apologized. I asked them to not to wash the car as I was getting ceramic coating. I had them deliver the car to my house for my daughter's birthday. I asked if they can put some balloons they said yes they will do something nice for my daughter and put a red bow and some balloons. There was a lot of dust on the car and I asked make sure its cleaned upon delivery. Both Sales person and delivery person said yes they will use the Micro Fiber cloth and clean the dust before delivery. Today when I got the car, just one bow made of paper, no balloons, car full of dust all over and a scratch. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. Once they made the deal and get their commission, they don't care at all. BAD BAD AND VERY BAD CUSTOMER SERVICE More

Very welcoming at buying time and very rude and unprofessional in later services! Always ask them to write everything they offer you on the agreement and please read everything even if they tell yo unprofessional in later services! Always ask them to write everything they offer you on the agreement and please read everything even if they tell you everything is fine. I bought a CRV and I had a royalty offer of 0.99 % interest. I came to know last year when I checked my paperwork that it was charged at 2.4%. I also paid for all accessories and the back seat support was missing! I had to drive from Scarborough to Brampton 2 times to resolve this problem. They gave me a free oil change verbally and upon reaching there they refused. The interesting thing is none of the 5 managers wanted to talk to the customer and at last the floor manager spoke to me after an hour and a half only to tell me that it was the salesperson’s fault and they have these complaints coming in every day. The question is what are managers doing knowing that these complaints are coming in regularly. What is the customer’s fault… trusting you guys? Please don’t rely on them and have everything checked by yourself! I am not happy with my experience at Classic Honda!!!! Just wanted to mention one more thing that Shaheena Singh at service department was polite and professional. I have no complaints about service department! I paid and they did there work professionally! More

I went to Classic Honda to see what cars were available and I was greeted by Mr. Krish Nayak. He was very professional and polite in his approach; which made me feel as a valued customer. He answered al and I was greeted by Mr. Krish Nayak. He was very professional and polite in his approach; which made me feel as a valued customer. He answered all of my questions and because I did not feel pressured, I walked out out as a proud owner of my first Honda CR-V. Thank you Krish!!! More

I went classic honda to book a crv sport, everything was done but next day they called and said honda stop taking orders for sport model. Why did they book car day before they knew it but they got deposit f done but next day they called and said honda stop taking orders for sport model. Why did they book car day before they knew it but they got deposit from me and then asked to change model form sport to E xl. next day I called them ask for cancel the deal but they were mad, rude and not respectful anymore. Sale person vivek and manager balli both was like I have signed my life to them. They said that take a deal or wait for big bills. Car was to arrive yet. They are worst person i ever met in my life. DO NOT GO TO THIS PLACE. More