I bought a "Certified pre-owned" car with 17000 km on it from this dealership. After I looked at the inspection report though, I found out that the certification was done at 12700 km three months prior. That is, this car had been driven 4300 km in the past 3 months before it was sold to me as certified pre-owned. I assumed that after such inspection is done, the car wouldn't have been driven so extensively.
When I went to ask them about it, I was placed with service rep Michael Brand, who was very sympathetic and said he would look into it. He also mentioned that the oil change was due in 2000 km, which he said also seemed abnormal, as it was sold as certified pre-owned.
Then another service rep Chris Lacusta overheard our conversation then chimed in, saying that they could sell it as "certified pre-owned" even after 10 000 km or even 15 000 km had been driven after the certification.
Upon talking to the manager Chris Lane, it turns out that after the certification the maximum km driven must be less than 1600 km. The manager offered to redo the full inspection and the oil change.
Even though the mistake on their part was corrected, I would never recommend anyone go to this dealership. I will give them a benefit of the doubt that it was genuinely a mistake selling me the car in that state; however, I cannot understand how they can have a service rep like Chris Lacusta who would pull numbers out of thin air to deny a customer the service they are entitled to.
Please avoid this dealership at all cost.