Chesaco RV - Joppa

We purchased our camper a year ago, when we went to pick up our camper (which was scheduled) we had paid a company to meet us there and our camper was not fully ready, the eco coat was applied but they had up our camper (which was scheduled) we had paid a company to meet us there and our camper was not fully ready, the eco coat was applied but they had sealed dirt and grime inside and you could see the black running down the camper. We went back the following week when they said it would be ready… it was not! We waited 2 hours.. They had someone outside applying the eco coat (who never even let it dry and now we are battling mold, I’m so happy we purchased the eco coat…..). At that time we noticed a rip in the awning that was not there when we purchased the camper. We pointed this out to the employee who said ‘I may have ripped it, I didn’t notice’. We spoke with the service supervisor, Chuck who had told us that he would order a new awning; he stated with the back orders it may take some time and recommended that we see him in the Spring; this was okay as we paid to have our trailer moved 3 hours away and couldn’t pay to have it brought back to MD and then back to our permanent site again. He also promised many other things, including fixing our center console that their employees put a sticker on a small scratch that peeled the paint off. We spoke with him and had another employee witness named Brooke who was aware of the promise he made. We followed up several times with being told nothing but ‘everything is on back order’. Here it is, spring time and we call to follow up about the awning and we are told Chuck no longer works there (surprise! He was terrible). The employee stated she remembers us and the situation, we call speak with Lance, who speaks with owner and are told ‘Chuck didn’t leave any notes about this, there is nothing we can do’ and ‘Brooke can’t remember everything exactly’. Really convenient for them. The worst part about all of this has been the service, the service has been our complaint from day 1 and Chesaco was aware of this, I’ve sent emails and spoke with them, I even wrote a google review so this is not a surprise; we are not customers easily forgotten as they were embarrassed with the service we got but unfortunately not embarrassed enough to make things right. They care about the deal, not their customers. I would not recommend Chesaco to anyone that is expecting quality. It’s a shame too, because our family has purchased many campers from Chesaco. More

I would not recommend this dealer. Very untrustworthy. Had a deal including a deposit on a unit and they sold it out from under me. Very dishonest transaction. Lance Davison is a poor Very untrustworthy. Had a deal including a deposit on a unit and they sold it out from under me. Very dishonest transaction. Lance Davison is a poor salesman. More

I’m only leaving one star because I can’t leave anything less if you want to buy from a dealership that only cares about the sale and after that, you’ll never hear from them again they will never answer the less if you want to buy from a dealership that only cares about the sale and after that, you’ll never hear from them again they will never answer the phone. No one will ever call you back been trying to call for a week now to ask about a part I ordered. Can’t even get an answer on that. No one calls you back not even the manager. Noah asked him three times. said he’d call me back by the end of the day for sure that was six days ago and each time you call either be busy on the phone with someone or not at their desk this was all after the sale before the sale. I got a good price at the Hershey show on a nice fifth wheel then when I finally sat down to do the paperwork, at their office the price was $8000 different. Then they give you some thing about that’s just how we move numbers around to get the financing. It’s really the price but no matter how you look at it it’s8k more. i’m not even gonna talk about how they’re going to screw you over on your trade-in don’t trade it in there sell it on your own actually I’m not saying sell it on your own. I’m saying don’t go there at all. You’ll be so sorry horrible dealership horrible service. More

Thought about buying an RV for a few years. Finally did and couldn't be happier. Brooke in financing turned the worst part of buying an RV into the easiest part. Finally did and couldn't be happier. Brooke in financing turned the worst part of buying an RV into the easiest part. More

Had the most pleasant experience dealing with Brooke, the finance manager when I came in to purchase a new RV. I can't say enough of what a wonderful experience it was. She made it so easy!! She is a great e finance manager when I came in to purchase a new RV. I can't say enough of what a wonderful experience it was. She made it so easy!! She is a great employee. A pleasure doing business with. More

I decided to down grade from an A Class to a towable. Brooke and the team at Joppa made this process extremely simple and enjoyable. If your in market head to Chesaco in joppa! Brooke and the team at Joppa made this process extremely simple and enjoyable. If your in market head to Chesaco in joppa! More

Hello, I want to say how impressed I am with Ms. Denise Lewis, Cheseco, Joppa Store. I walked in not knowing anything about RVs. Denise greeted me with a smile and asked if she could be of assistanc Denise Lewis, Cheseco, Joppa Store. I walked in not knowing anything about RVs. Denise greeted me with a smile and asked if she could be of assistance. She explained the different classes of RVs. Once she explained the difference, she gave me a guided tour and pointed out those differences. She even went as far to explain a 5th Wheel. Something I had no clue about or the design of such an RV. Denise showed her skills as a multi-tasker. As the receptionist, she provided the tour and answered customer calls. Her attention to detail is beyond reproach. It was a pleasure watching Denise in action. She provides a high level of customer service and satisfaction in an exemplary manner. Thanks Denise! More

What an awesome experience I had on my first time in. Richard Burwell was so helpful and so friendly!! Thank you so much for such a great experience. Richard Burwell was so helpful and so friendly!! Thank you so much for such a great experience. More

we picked up an RV and drove to Florida and back , not one problem at all !!! picking up the RV was as easy as possible, and returning it was even more easier, just drive it in hand them the keys and lea one problem at all !!! picking up the RV was as easy as possible, and returning it was even more easier, just drive it in hand them the keys and leave for home . The staff from from front door to financing could not have been nicer, and at one point even wanted to get me lunch while we worked on the paperwork ! Now that's service, and I should have taken them up on lunch but thats another story, If your in the market looking for RV's this is the place to go , no hassle what so ever,,,,,, Thasnks folks for all your help on this one More

My first impression was not good, no one responded to my request for information. Decided to take a trip to the dealership. So glad I did. I was greeted by the sales manager, and his pleasantries wouldn't a request for information. Decided to take a trip to the dealership. So glad I did. I was greeted by the sales manager, and his pleasantries wouldn't allow me to be upset. He was apologetic for the lack of response, attentive, and courteous. Although still undecided, we will definitely be visiting Richard when we decide to purchase. Thank You!!!! More