Charlesglen Toyota

Friendly and knowledgeable My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process was easy to do thanks to Jonathan. So, we went the into the dealership really just wanting to test drive the 2017 Tacoma. After being there for almost 2 hours looking, driving, and talking about the truck we wanted to know the financials and how it would impact our budget. While Lorne was really friendly, knowledgeable, and personable, we wanted to take a break and go for lunch...that is when Lorne dropped the a guilt trip on us about how he makes a living. This was a momentary hiccup in the relationship, where we felt more like his commission than him trying to continue the excellent customer service with which he started. We returned from lunch and his tone again turned friendly. At the end of the day, Lorne got us everything we wanted and I believe he did provide some valuable insight into the negotiation as well as services and products. Thank you all and I look forward to my new truck! More

very impressive and fruitful All colleagues of the Toyota dealer at Charlesglen thatb I dealt with are very kind and helpful, willing to offer helping hands to me as a customer. All colleagues of the Toyota dealer at Charlesglen thatb I dealt with are very kind and helpful, willing to offer helping hands to me as a customer. And I am very willing to recommend my friends to the Toyota in Charlesglen in the future. More

Great experience Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experie Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experience buying from this dealership. Will be back for the next vehicle. More

Can I put hearts here? I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a u I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a used vehicle. Unfortunately at the time I had to go with something else as the price could not be fit to my budget as I was not in a position to make payments, but he gave me great advice in a fatherly manner - really no other way to describe it. It was an awesome experience and I decided I would buy my next vehicle from Charlesglen. Well... income improved and the car I ended up with turned out to be a dud (lessons were learned, savings were demolished). Because I use my vehicles for business and I'm not in the position to have my vehicle break down with no back-up I decided this time I would buy (in this case lease) new. Mark was at the counter when I walked in and while I initially wanted a Tundra (ok, I still do) my budget was able to fit better with the Rav4. He was able to get the price down to something I can afford. He passed me off to Phil who was amazingly helpful. He had me talk with an insurance broker who is a guy I would happily work with again in the future if for some reason I became unhappy with my current insurance company. Phil also talked directly to my insurance company when I misplaced the information I needed in order for everyone to get the necessary information. Finally I got handed off to Jim who showed me the vehicle before I drove it off the lot. He's entertaining in his eccentricity, and did a very thorough job. More

First class service and quality vehicles for 27 years I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the vehicles has been exceptional and the quality of the service first class. You can't go wrong in buying a vehicle from the team at Charlesglen Toyota. More

Comfortable and easy I was very impressed with the dealership . The staff was very friendly ,the building was clean and well thought out. The sales person SeanI dealt wi I was very impressed with the dealership . The staff was very friendly ,the building was clean and well thought out. The sales person SeanI dealt with was professional and Wes from finance explain the financial end and made it easy to purchase . I would certainly recommend this dealership ! More

Excellent dealership. Great salesperson's. No pressure. Charlesglen Toyota is a great dealership. A salesman named, Mitch offered to help us right away. He was very informative and was determined to find th Charlesglen Toyota is a great dealership. A salesman named, Mitch offered to help us right away. He was very informative and was determined to find the perfect car for our family. He knew that we were also going to be looking at Honda for a new vehicle, but did not put pressure on us to buy from Toyota. As safety was a big concern for us, he made sure to go through the safety features of the Rav in detail. This really helped us feel as though he cared about us and what we were looking for. He also respected the fact that our family was looking for a basic model, and he did not try to upgrade us unnecessarily. Toyota also offered our family the best deal they could and were very flexible in finding a price that worked for us. We are very thankful for this. Buying a car can be stressful but Mitch and the rest of the staff at Charsglen made our experience easy, informative, and personalized. We would recommend this dealership and the Toyota Rav to anybody! More

Excellent Service This is my second car purchased from Toyota Charlesglen. I have full trust in those guys. They provide very good deals and excellent services. I reall This is my second car purchased from Toyota Charlesglen. I have full trust in those guys. They provide very good deals and excellent services. I really recommend them for other car buyers. More

Parts and service did a great job Dealt with Kenny in parts to arrange a lift kit, new wheels and tires, and some additional accessories. He did a great job, delivered on time and on Dealt with Kenny in parts to arrange a lift kit, new wheels and tires, and some additional accessories. He did a great job, delivered on time and on budget. Truck looks great. More

Pleasant, courteous service on Thursday Feb 23 I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service exper I dealt with Dan Wilson and was very impressed by his helpful attitude, courteous and efficient service. Went out of his way to make the service experience a good one. More