I had an appointment booked for my airbag recall. I am from Quebec and Carter Honda was my first BC Honda dealership.
The dealership lot was almost full, but the technician Raymond helped me park my Civic, he told me to also bring in my insurance papers to save me a trip back outside since it was raining heavily.
My service advisor, Chris was very easy to deal with. When I entered he had instantly acknowledged me as I did not know who I should address once I was inside.
He helped me understand more about the airbag recall replacement and that it would take approximately an hour. Fortunately, the airbag was replaced and complete in about 40 minutes which was even better.
I was in and out without the feeling of being taken advantage of as I don't know much about cars.
Will return again in the future when service is due. Merci