Carter Honda

Levi, the service fellow who checked my car in, was amazing. He made the extra effort to take me home instead of having me wait while the driver was headed off in the opposite direction with another customer. Once my vehicle was ready, Levi returned and picked me up again and brought me back to my car!! He definitely has the gift of amazing customer service!! Janet

Service was great and quick, no complaints here. Had an oil change for my honda and it was cheaper than other auto shops, the shuttle was a nice touch

Put deposit on car on Thursday. Scrap rebate required.Car sold to someone else following Tuesday. Left three messages with sales manager and one for general manager. Unethical business practices

I booked an appointment with Carter Honda to have a repair done on my Honda Civic. The repair had been suggested by Carter Honda mechanic at the time of the previous visit. When I arrived at the dealership right on time I was told they were fully booked and I should book another appointment for some other time. It is an hour drive from Surrey where I live to the dealership and all I was told to put it to a nutshell: "We are sorry. Come some other time." They have my phone on file. They could have at least called to cancel the appointment from their side to save my time and gas. Not to mention I had to adjust my schedule to allocate half of my day for the expected repair. Very-very disappointing.

I am so disappointed with the service provided by Honda Carter. I have an Civic 2016. It has been presenting issues with the AC. I brought it to service in April to fix (still under warranty) and 3 months later is down again. Now, they have told me I have to wait at least one month for them to 'try to fix it again". "There is nothing we can do at this moment". I have to wait because the did a poor job in the first place? Way to treat their customers. Good job!

I wanted to trade in my 2012 CRV Touring and purchase a 2018 CRV Touring. I presented the numbers to five Honda dealers over the past three months. Andy Yap and the team at Carter met my numbers and exceeded my expectations. It was a positive experience from the beginning and consequently I will be referring my friends and family to Andy and the Carter team.I came from West Van and it was worth the drive.

Molding was loose on my 1 week old new Ridgeline. Asst. Service Mgr. had a mechanic look at it right away, fixed it while I had coffee and I was on my way.

My experience at Carter Honda Burrard was Very good and without stress.The whole process of buying a car was a pleasurable experience.I will definitely encourage other people looking at getting a new or pre owned car to go to Carter Honda on Burrard.

I was reading all the reviews of the Carter Honda and found that for the last 2 years, there was not even a single negative review here, is that...realistically...possible? While others, such as Kingsway, Marv Jones, and Vancouver Honda, got such disastrous reviews that really made me not bordering to even call them? Not sure... but will find out soon myself next week. If they're really worth every penny as claimed, I will give them a full 5 stars.

I have been a Carter Honda customer (sales and service) for decades. We have always been happy with the service received but recently were especially pleased to have the help of Aaron Harvey in getting some service issues addressed. Aaron has been professional, considerate, and accommodating. I commend him highly and hope that Carter Honda acknowledges and rewards his superlative customer service skills.