Carter GM

Best car buying experence I have had- and there have been more than a few! Kevin Collins is a total professional! I was always around the Honda dealership my Dad worked for as a teen (now I’m 52) I was wa more than a few! Kevin Collins is a total professional! I was always around the Honda dealership my Dad worked for as a teen (now I’m 52) I was washboy, detailer and salesman for a very brief time. Kevin knows the business, he knows what to say and when to say it-he also knows intuitively if you are a genuine buyer or a tire kicker-he will work with you. I recommend you get a good buying experience and go see Kevin, top of his game-Carter Gm has an asset, take note members of management! More

I bought a 2020 Silverado 1500 3.0 Diesel from Carter. Oil change i had to tell them the type of oil to put in otherwise they would have put the wrong oil in. I had a grease leak in the boot of one of my Oil change i had to tell them the type of oil to put in otherwise they would have put the wrong oil in. I had a grease leak in the boot of one of my CV Axles. I toook a pic in out of courtesy to them. They booked my in and then called me back 5 minutes later. Told me they looked at the pic and it is not covered. They relied on my pic alone and didn't even bother physically looking at the problem. I would agree with their diagonsitcs if they physically looked before saying no. Absolutely terrible unprofessional service. More

Great customer service! Thanks a lot to Adi Shpack for his help during the all way to own a really nice car! Thanks to dealership's sales team for their patience and understanding. I would definitely reco his help during the all way to own a really nice car! Thanks to dealership's sales team for their patience and understanding. I would definitely recommend this dealership! Only positive emotions! More

Customer Very Satisfied Thad sold me a 2016 Toyota Corolla and I was very personable and helpful. I love the car and would buy there again. I value the time Thad took to make Thad sold me a 2016 Toyota Corolla and I was very personable and helpful. I love the car and would buy there again. I value the time Thad took to make sure I was satisfied and the car is in excellent condition. Allen who helped me in Finance and the purchase of insurance went smoothly and the service was very friendly. More

Amazing experience Bought a second hand car and am beyond happy ! The service was first class and Adi Shpack was super helpful and reliable. Took him a while to find us Bought a second hand car and am beyond happy ! The service was first class and Adi Shpack was super helpful and reliable. Took him a while to find us the perfect car but he persisted and eventually found us exactly what we wanted. Brilliant experience ! Thank you Adi ! More

Very bad place sold me two lemons in a row I’m so angry at these guys I cannot believe they sold me a unsafe vehicle wow don’t buy here ppl lately I’ve been down the with a sign saying don’t buy here hopef at these guys I cannot believe they sold me a unsafe vehicle wow don’t buy here ppl lately I’ve been down the with a sign saying don’t buy here hopefully they lose $40,000 like I have gm carter Burnaby very bad place wouldn’t recommend it this goes for the used sales team and the service department for not seeing these damages just letting me drive unsafe More

I bought new brand car from them about 2 times but they sold me exactly garbage. Sale and Service deportment is so down and after sales they don't care you!! They are fake dealership! sold me exactly garbage. Sale and Service deportment is so down and after sales they don't care you!! They are fake dealership! More

the last year I bought a 2018 camaro from Cartergm burnaby. The vehicle had to many problam and every month I had go to service, finally I traded that with a 2019 corvette with their recommendation, b burnaby. The vehicle had to many problam and every month I had go to service, finally I traded that with a 2019 corvette with their recommendation, but now after three months Corvette has big problems too, the last week back tank of vehicle filled with water same as pool (I recorded a video). The second thing the give me a appointment for a week (one week for appointment, more than 10 days for fixing!!) And they didn't give me a rental car too so, That means I'm gonna be without a car for about 20 days. On other thing, the service department reception is such a rude guy. I told him this is a manufacturer fault and I don't want a damaged car but they don't want to Understand me so, I think I'm wasting my time and my money for nothing. I feel fooled like I have taken a very expensive garbage.My advice to you, do not approach this dealer More

Didn’t seem interested in selling me a new truck, then the service department wasn’t very interested in servicing the new truck I bought elsewhere. How do they stay in business?? ¯\_(ツ)_/¯ the service department wasn’t very interested in servicing the new truck I bought elsewhere. How do they stay in business?? ¯\_(ツ)_/¯ More

They sold me a Lemon I asked for a brand new car. I bought my Chevy Equinox in 2016 thinking I was getting a brand new SUV. Jamie the used sales rep told me that he would find a brand new Equinox with I bought my Chevy Equinox in 2016 thinking I was getting a brand new SUV. Jamie the used sales rep told me that he would find a brand new Equinox with all the fixings. He was very pushy called and emailed me asking me where I was with my decision with the vehicle hunt and how he has found me the perfect Equinox. I pay $454.00/month for a car that already has had the whole engine changed out a year after I bought the vehicle. I was told that everything is good now and they didn’t explain why a brand new car with 50km on it needed a new engine a year later. I have done all the oil changes and kept all services up to date. They were a recall for the windshield wiper motor and when they returned my vehicle there was a crack in the windshield and no one from GM Carter think it was the honest thing to do and let the customer know who spent thousands of dollars on a vehicle that was a lemon. I have a family 2 kids and work Mon-Fri and have payments in this SUV until 2023. After all of this I have been noticing for the last couple of weeks that my engine is sounding bad and rattly. It doesn’t sound like a brand new car but something from the 80’s. I don’t want to deal with them anymore but don’t know where to go as I am very disappointed and can’t believe that salesman’s especially a reputable place like Carter GM can do this to their customer’s. More