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Cardinal Kia

Niagara Falls, ON

4.6
108 Reviews

7818 Oakwood Drive

Niagara Falls, ON

L2G 0J6

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108 Reviews of Cardinal Kia

September 08, 2016

Wicked awesome and helpful On the road we are down and out they helped us out got us back on the road wouldn't recommend them or best customer service ever. Ask for Shelly Roots More

by James Lecouffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly roots
September 08, 2016

great service @ Kia Cardinal service performed as expected. Shelley R. did a lot of extra work getting estimates on tires and brakes!! Nice to have someone go the extra mile More

by george neimanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shelley rootes
September 08, 2016

Service 2 and gas injection flush Excellent customer service by Shelly and her boys! My car smells like new and runs so much better! Thank you for a very pleasent experience, More

by Audrey Shisler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry
September 07, 2016

Amazing customer service and service manager I've been going to Cardinal Kia for over a year now and I have to say that every time I go there for a service, it's been extremely enjoyable. Shelly More

by alicefofanov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly, Service Team
September 07, 2016

Service with a smile I Get my oil changes done and any concerns addressed right away. Always happy to return knowing Im taken care of. Thanks from C T More

by CTBOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly Rootes
September 02, 2016

Excellcent customer service Shelly and her service staff bend over backwards for for their customers. I love the special little things they do there. Shelly always makes us feel More

by shelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly and Mike
August 31, 2016

Great service every time I have been dealing with Kia for 7 years, I wouldn't go anywhere else. Shelly is fabulous to deal with. She always goes the extra mile for great cust More

by Abuonogh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly
August 23, 2016

Reliable customer care I have been a customer for the past 15 years. Shelley and the service team, as well as their receptionist and sales staff, have always provided excep More

by KIAgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelley and service team
August 10, 2016

HOLY CRAP WHAT A TRAIN WRECK THIS DEALERSHIP IS I WILL MAKE THIS SHORT. I WOULD RATHER HAVE MY KIA SERVICED BY CANADAIN TIRE OR A PLACE LIKE ACTIVE GREEN & ROSS THAT'S HOW BAD THIS KIA STORE IS!!! More

by Paul and Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
SHELLY (HANDCUFF) ROOTES
Aug 30, 2016 -

Cardinal Kia responded

We are extremely sorry that you had an unpleasant experience while dealing with our Service department, and this is something completely outside of what we strive for as an award-winning dealership with Kia Canada. We have gone through all of our customer records and have been unable to locate any information for customers named "Paul and Susan" as a couple, and as individuals we have managed to confirm the experience written about wasn't by any of them. We understand you may be using a handle and that is why we cannot locate the records for your visit, so we hope you will take a few moments to contact us directly at clientcare@niagarakia.com with all of the details surrounding what happened. We take customer happiness and satisfaction very seriously, and a negative experience is something we always like to have the opportunity to correct. We apologize again, and we truly hope you will reach out to us directly so we can correct this and ensure it never happens again.

July 27, 2016

Happy new car owners We just bought a Sorento with Majid Sheikh and we have to say it was the best experience we've ever had purchasing a car. It was fun. Majid was very k More

by Bestchoicekiav6
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Majid Sheikh
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