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Dealerships need five service reviews in the past 24 months before we can display an overall service rating.
61 Reviews of Capital Ford Winnipeg - Service Centre
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October 24, 2023
This is the second time I have been utterly disgusted with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oi with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oil change. I am unable to get anyone to answer the phone in the service department - on hold 25 minutes and repeated call backs. I don't know when I can get my vehicle back since nobody answers! Terrible customer service! More
by K
Employees Worked With
Nobody
Helpful October 16, 2023
Title: Terrible Experience - Stay Away! I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they fail to complete the service properly, but my car was also vandalized under their care. The passenger side window was smashed, and the dealership refused to take responsibility, citing their lack of lot insurance. This lack of accountability and customer care is absolutely appalling. I will never set foot in this dealership again, and I strongly urge others to avoid it at all costs. One star is honestly too generous for this terrible experience. See images for the damage and email correspondence with customer service. More
by Khan
Employees Worked With
August 14, 2023
I was a loyal Ford F-150 owner for over 5 years. I took special care of the vehicle, and loved spending time in it. I serviced my truck at Capital Ford for any and all work during that time. My t I took special care of the vehicle, and loved spending time in it. I serviced my truck at Capital Ford for any and all work during that time. My truck was towed one evening to Capital Ford where it sat in the lot overnight until morning. I received a call at 7AM indicating my truck had smashed windows and was vandalized over night. I asked them to repair it however it took 24 hrs for the glass to arrive, so I waited another night. During that night Winnipeg had a rain/hail storm. The next morning I arrived to Capital Ford to pay my bill and get the truck back. When I opened the door I immidiately smelt moisture, after sitting my seat it was evident my truck was left outside over night with no window. I returned to the service desk to ask what happened. I received no answer and no one took responsibility for it. Furthermore the broken glass wasn't vacumumed either. After an employee took my vehcile in the shop to clean the glass I took another truck for a test drive. After getting back from the test drive I returned to my truck and opened the door. Right away I saw my centre consol in the back position with all its contents loose in the back seat. I reached out to the manager Mitch Gallant but received no phone call back. I then tried Ford Canada and they were no help either. The calls always seemed to drop and the person on the phone didn't help at all. After this experience I will never buy another Ford. I have already traded in my truck and purchased a GMC. -Sean More
by seanclark204
May 02, 2023
Capital Ford has knowledgeable staff who are more than willing to help in whichever way they can to create a good experience. willing to help in whichever way they can to create a good experience. More
by Amy
January 17, 2023
Contacted Ron and within an hour he had gotten back to me as far as pricing and installation. We were very happy with him and quote. Tires were installed at the end of that week. Service with Lonnie was aw as far as pricing and installation. We were very happy with him and quote. Tires were installed at the end of that week. Service with Lonnie was awesome. It did take longer than was expected and no loaner vehicle was available. More
by l.taylorb
Employees Worked With
Other Employees :
Lonnie Feculak was just the best! He was our advisor and then Rej helped out.Both are very friendly and knows his work.
January 12, 2023
Worst service ever. They are stating that the car will be done in a few days, then next week. It's more then 2 month's now, and I cannot event get them to call me back! They are stating that the car will be done in a few days, then next week. It's more then 2 month's now, and I cannot event get them to call me back! Dont come close. Last time, the car was worse then it was and I had to go back after a small drive because it was not fixed! More
by Alex F
Employees Worked With
Lovepreet Lovepreet
October 21, 2022
Unprofessional and poor customer service experience with the service centre. Not impressed at all unfortunately. the service centre. Not impressed at all unfortunately. More
by Jcairns409cairnsj
Employees Worked With
June 09, 2022
I had an issue with my vehicle where it seemed all of the sudden that it had every problem in the book. All sorts of lights and errors came up at once. I immediately took it to Capital Ford to get repaired, sudden that it had every problem in the book. All sorts of lights and errors came up at once. I immediately took it to Capital Ford to get repaired, and I didn't realize what kind of experience I was in for. Throughout the whole repair process, I was kept informed about the status of the fix, potential causes, what they're working on now, a huge wealth of information. Any concerns or questions I had were answered as quick as possible. I even had the head foreman talk to me about my car and the diagnosis process. That is awesome, and that is AMAZING service. I trusted them throughout the whole process and it really paid off. I almost wish my car kept having issues so I can keep going back to service, but in absence of that, I'll write this review :) Ajas, Chris, and everyone else who worked on or even looked at my car, thank you so much for making a difference. I really appreciate you all so much and it means the world to me. More
by TheSquid
June 04, 2022
I have had a string of repairs required on my older Ford Escape. Ajas has been very helpful and has gone the extra mile for me. Service is always prompt and professional. Escape. Ajas has been very helpful and has gone the extra mile for me. Service is always prompt and professional. More
by elizabeth.dorey
March 19, 2022
Capital Ford - Body Shop is the worst service I have received in my entire life. They say many lies. If you have an appointment is because your car has a turn to be evaluated, but it takes days for doin received in my entire life. They say many lies. If you have an appointment is because your car has a turn to be evaluated, but it takes days for doing it. I had to pay 3 days more for renting a car for their incompetence. More
by Lili
Employees Worked With
Leo
