Capital Chrysler Jeep Dodge Ram
Edmonton, AB
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1,223 Reviews of Capital Chrysler Jeep Dodge Ram
This company is extremely frustrating to deal with. They sold me a warranty that was supposed to be ending in a few years, but made a mistake on their system and applied a warranty that ends this June! They sold me a warranty that was supposed to be ending in a few years, but made a mistake on their system and applied a warranty that ends this June! I have been calling and emailing for a year to get this resolved and it’s always a game of “oh I will let the manager know to call you back” but they never do. I finally got in contact with Alex Yachinec and he said he was going to make the change on May 18th and after I started following up earlier this week I’ve been told he quit. Now I’m back trying to get another manager named Bara to make this change, but so far he just never reply to my emails or call me. Every single employee that I’ve talked to at this company has all pushed the issue to the side and not wanting to fix their mistake. More
If you value your time and your vehicle, then go to ANOTHER dealer for service. Brought my Jeep in February 2023 for 3 issues an oil leak, transmission shifting concern and slow leaking air tire. Techn ANOTHER dealer for service. Brought my Jeep in February 2023 for 3 issues an oil leak, transmission shifting concern and slow leaking air tire. Technician said there is an oil leak with pooling and that the transmission lines need to be replaced. Transmission tech said that the poor shifting is caused by low fluid in the trans because of an oil leak that the other technician found. If solving the oil leak does fix the trans issue, then a valve body and tcm service is required. Ok, parts shortage caused the parts to come in 7 weeks after. Once the parts came in, they called me, and we made an appointment. Dropped off the vehicle early in the morning and received shuttle ride (thank you). Get a call at 3 pm that they did not have time to fix vehicle, so I can come pick it up. Rescheduled for another day guess what….same thing happened! Rescheduled again….same thing happened again! Finally, on the 4th visit, they get to my vehicle…but get this…they said there is no oil leak and that no repairs are needed. I was laughing out-loud now. I went to the manager Clint to find out what is happening, he said to bring it in and let look at the vehicle together. OK, we look under the vehicle…and there is no oil leak it is true…that is because the oil leak is in engine area at the power steering lines. So, the problem was mis-diagnosed by the mechanics. It was the power-steering that was leaking. Now, they tell it needs new power steering lines. Ok, 1.5 weeks later, the parts come in, and they call me. Make an appointment to come in. Guess what? This time they got to my vehicle, but they said no repair was done because its not leaking its sweating. Confused? Yeah, me too. As for the transmission, the factory trained technician said that the issue is due to low fluid in the trans, and post repair requires valve-body replacement. So, if there was never fluid leaking, then does it require a valve body? This is from a factory trained technician. Clint, the manager says what I should do is “warm up the vehicle before I drive off". 30oC outside and I should warm up the vehicle? The manager Clint is ignoring the diagnosis from the his factory trained technician. Be very careful when you bring your vehicle here for service. EDIT: Also, if you google a the current General Manager of Capital Jeep with the word CBC, you'll find an article. Make of it, what you wish. More
Purchased a used vehicle ,paid to have it shipped to Ontario ,sales said they would have all the documents in the glove box ,when i received the car no ownership was present i called the dealership they Ontario ,sales said they would have all the documents in the glove box ,when i received the car no ownership was present i called the dealership they advised me that i would not need one to register car in Ontario ,waisted 2 hours going to license bureau to have car registered they advise me that this will not be possible without a ownership ,called the dealership multiple times with no management available and no return call,sales person finally returned my text saying he will ask the dealership to send a copy ,I received the car march 14 th ,still no ownership . More
We were very happy with our experience at capital jeep our sales lady Alice Zielinski was a very down to earth and honest with us.we would definitely recommend this dealership our sales lady Alice Zielinski was a very down to earth and honest with us.we would definitely recommend this dealership More
Purchased a 2016 gmc 2500 lied about pricing . ... was told truck went through a thurough inspection before i purchased asked them to take it through shop again which they did and passed with flyin ... was told truck went through a thurough inspection before i purchased asked them to take it through shop again which they did and passed with flying colors left dealership with truck took it to ok tire and needed 3400 worth of work . Talked to capitol they told me that a used vehicle would need repairs and they would not fix problems and i told them shouldnt have any repairs after going through shop 2 times on a 40000 dollar vehicle sgouldnt have any repairs needed and should have been made aware of any problems and was told i am on my own and they would not do repairs or pay for parts or anything still tried to get ahold of them and deal with this many times they stopped answering me i have all the emails text messages quotes and videos to back my story up if anyone would like to see you can contact me curtisfowler828505@gmail.com . I would never purchase anything from them again seems lies went all the way up to the top if you are going to purchase a vehicle from them make sure you take it to a licenced shop before you purchase i can guarantee you they are hiding things ....BEWARE DEALING WITH CAPITAL More
It was wonderful experience, special thanks to JT Tulk, with him only my deal mature. Very cooperative and supportive. and also thanks to Harzie, My deal was her first deal, but she also tried her best. with him only my deal mature. Very cooperative and supportive. and also thanks to Harzie, My deal was her first deal, but she also tried her best. Strongly recommend these 2 guys at Capital auto to deal. More
Quick and easy reception however not a very accurate estimate on when my vehicle would actually be serviced. I dropped it off early Sat morning and didn’t receive it back until Tuesday 11am. I had to estimate on when my vehicle would actually be serviced. I dropped it off early Sat morning and didn’t receive it back until Tuesday 11am. I had to leave text messages and phone messages for updates and they were not returned very promptly. More
Amazing service! Couldnt be happier with the staff very genuine people! They dont beat around the bush they listen to all your wants Couldnt be happier with the staff very genuine people! They dont beat around the bush they listen to all your wants More
Friendly, welcoming, and one of the best truck buying experiences I ever had. Ian is an outstanding sales person making the purchasing process seamless. experiences I ever had. Ian is an outstanding sales person making the purchasing process seamless. More