Saturday January 20th 2018.
My wife was driving us back from grocery shopping in a 2009 Avalanche. Not far from home (or the dealership) an audible alarm and check engine indicator came on. We pulled off the road immediately as I could see that it involved the oil pressure gauge. It was past 5:00 PM on a Saturday and I was not sure if anyone would take my call, however Brian Ellis in service did. I was not ambulatory, due to a recent accident that severed my Achilles tendon, without hesitation Brian sent the courtesy van to take us, my knee wheeler and groceries home. The AMA tow truck got the vehicle to the dealership in record time where Brain took care of everything then texted me that the truck was in and safe.
Monday the service team removed and replaced a damaged engine cooler line and because we stopped immediately the service system check revealed that there was no other apparent damage. Therefore minimal costs were incurred. Brian, knowing my restricted situation, arranged for payment by phone, coordinated a drop off with an area shuttle ride to get the Avalanche delivered to our home by Monday afternoon.
Brian and his team went beyond any normal customer service. It would have been a very difficult situation for us if not for Brian's extra effort and compassion in looking after us.
Kudos, we are truly grateful!