Cam Clark Ford Richmond

Service is great My new Edge has some issue and they are able to make an appointment he next day and also provide me a free shuttle to work. They are able to fix it r My new Edge has some issue and they are able to make an appointment he next day and also provide me a free shuttle to work. They are able to fix it right away under warranty. Kevin Choi also offer me a car wash! Thanks! More

Great Service and friendly Had another great experience at Cam Clark Ford yesterday. Detail oriented staff and very friendly. Always a pleasure dealing with Akesh the service ma Had another great experience at Cam Clark Ford yesterday. Detail oriented staff and very friendly. Always a pleasure dealing with Akesh the service manager and the waiting room is nice. More

Good service of vehicle The service on the vehicle is good but with a service that required a vehicle all day I was in need of a replacement vehicle. They do not have enough The service on the vehicle is good but with a service that required a vehicle all day I was in need of a replacement vehicle. They do not have enough courtesy cars or are not willing to use them. They really push for the use of a rental vehicle which I have to pay for on top on the bill for repairs. When booking the appointment they kept pushing the date a courtesy car would be available back so in the end I just gave in and paid for the rental. More

Service I brought my vehicle in for servicing and was early. No problem, they would get working on it right away. Friendly and efficient staff. Enjoyed free I brought my vehicle in for servicing and was early. No problem, they would get working on it right away. Friendly and efficient staff. Enjoyed free coffee in the waiting area and my vehicle was ready in under the two hours promised. Thank You More

Excellent Service I appreciate the extra effort and customer service I received from Akesh. There was a mix up through the online booking but Akesh took care of the iss I appreciate the extra effort and customer service I received from Akesh. There was a mix up through the online booking but Akesh took care of the issue. It was much appreciated. More

Fantastic Service Akesh has looked after me and my family since day 1. He is always our go to service advisor. He is friendly, knowledgeable and goes the extra mile to Akesh has looked after me and my family since day 1. He is always our go to service advisor. He is friendly, knowledgeable and goes the extra mile to make sure we are happy. We own 3 different Ford cars and Akesh always works with us to find our best solution, not just the easiest for Ford or the one that costs the most! Dealing with Akesh will return your confidence in bringing your car to a dealership for servicing, we trust his recommendations without hesitation, never guided us wrong or pressured us with a needless up-sell or oversell. I was hesitant to speak his praises too loud...unlike a salesman, his advise doesn't come with a commission check for him...sorry Akesh, think I might have just added to your workload!! More

Great service and then some! This was my first visit to Cam Clark Ford for servicing on my 2017 Ford Escape - a simple oil change and a requested full detail. My service represent This was my first visit to Cam Clark Ford for servicing on my 2017 Ford Escape - a simple oil change and a requested full detail. My service representative was Akesh Makan. I'm so pleased to say that from the minute I stepped into the service department to the minute I drove away, the entire experience was fabulous. Akesh is extremely professional, courteous and friendly. Upon picking up my vehicle, he took the time to review the work done on my vehicle in addition to the entire status of my Escape. I have never had this amount of detail reviewed with me at any dealership and it was nice to know that the vehicle has a long way to go before requiring any major repairs. Akesh brought my vehicle to the service area and noticed that there was dust on it - some construction was taking place in the area near the dealership. I told him it was fine, but he insisted on having my vehicle cleaned and wiped before I drove away. My first experience with Akesh and the service department was a home run. Thank you Akesh! More

Professional and Friendly Service, as always :) I appreciate the great customer service I receive from Akesh and the service department when I bring my vehicle in. I love my Ford, and recommend For I appreciate the great customer service I receive from Akesh and the service department when I bring my vehicle in. I love my Ford, and recommend Ford to anyone looking for a new vehicle! More

Great, Fast Service As Always Took my 7 year old Escape in for servicing yesterday - as always fast and friendly and great work done. After hours pickup is a great option as well. Took my 7 year old Escape in for servicing yesterday - as always fast and friendly and great work done. After hours pickup is a great option as well. More

Exceptional Service I purchased a Ford through another dealership and determined very early on that the vehicle needed repair. It was recommended that I take the vehicle I purchased a Ford through another dealership and determined very early on that the vehicle needed repair. It was recommended that I take the vehicle to Cam Clark Ford. Cam Clark, specifically Ken and the technician involved (sorry I can't remember his name), took the time to explain to me what was required regarding my vehicles repair and completed said repairs in a timely fashion. Like many people, my life and career is very hectic and time is a rare commodity. Cam Clark understood my need to expedite the repair process and were very helpful from start to finish. Ken took the time to contact with updates on several occasions throughout the process. Although this is not my local Ford dealership, I will certainly be taking my vehicle back to Cam Clark for future repair and service. More