Cam Clark Ford Olds

Mixed experience I was very pleased with the sales person Patsy and the 2018 Lincoln Continental I purchased. She was responsive to questions, knowledgeable and prompt I was very pleased with the sales person Patsy and the 2018 Lincoln Continental I purchased. She was responsive to questions, knowledgeable and prompt follow through in getting information. She kept me informed and clearly cared about my purchase experience. Some improvement is necessary for the dealership’s reception when it comes to answering the phone. On two occasions there was no answer to my phone call into the general number. I also made arrangements for a time to purchase and pick up the car with the finance department. When I arrived the finance person was no where to be found. Patsy was there to meet me and clearly tried to make the best use of the time while waiting but it was half an hour before the finance person turned up. The paperwork took an hour for a straight cash purchase, too long. Then when I went to get the car I discovered the drivers seat belt didn’t work. After some other sales staff and the marketing manager tried to see what was wrong the service department came out to look at it. After about ten minutes he determined the retracting mechanism had to be replace. I was given an estimate of two weeks for the assembly to come in since there was no such parts in western Canada. The service department was able to eventually tease out enough of the seatbelt strap to go around a person and buckle. To keep it extended they did a MacGyver and used an office jumbo paper clip to hold the belt out. As it turned out a few days later the clip fell off and it became my routine to spend time testing the belt out every few days and some days I just gave up. As it turned out it took four weeks to get the part and the only person who stayed in touch on the status was Patsy. Personally I can’t believe it takes a month to get a part, Ford needs to visit Amazon’s operation. Finally to top it off when I went to get the licence plates for the car transferred from my previous vehicle the licensing clerk said she could not do it because the bill of sale from the dealership spelled my name wrong. I had spent half an hour in the line up and thank heavens the clerk showed sympathy for my dilemma and said if I can get the dealership to fax a corrected copy in the next few minutes she would wait. Of course I had a problem getting through to the finance person so I called Patsy’s cell and she got a hold of the person who then connected with me and the problem was resolved. I live half an hour from the dealership and they did pick up and return the car for the repair when the the part came in. They also left me a vehicle to use. There are very nice people at the dealership but there are things they can tighten up on. Overall I was at the dealership for three hours to pick up my car. Thank heavens for Patsy’s attention. More

Service Took my truck for servicing and tires. They kept me informed of all work being preformed and any other problems that they found. The job was done in Took my truck for servicing and tires. They kept me informed of all work being preformed and any other problems that they found. The job was done in a timely manner. More

Awesome Had a great experience with trading in our vehicle for a new expedition. Sales were awesome and easy to work with. Fair trade in value. Positive ex Had a great experience with trading in our vehicle for a new expedition. Sales were awesome and easy to work with. Fair trade in value. Positive experience at cam Clark Ford More

Service oil change Wayne always greets me by name and asks how I am doing. He is always professional and checks exactly what I want done and asks me if I want a drive ho Wayne always greets me by name and asks how I am doing. He is always professional and checks exactly what I want done and asks me if I want a drive home and checks to see if I need a ride back after the service is done More

Great service, friendly faces My visit was for maintenance of my Edge Sport. All done in under an hour. Phil took time to go over all the various services performed. This was my fi My visit was for maintenance of my Edge Sport. All done in under an hour. Phil took time to go over all the various services performed. This was my first service visit, and I was made to feel very comfortable. Also visited with Nick who sold me the Edge. I’m very happy with the vehicle & the service. More

Good and freindly service. Always greeted with a smile from Wayne. He goes out of his way to make sure I'm happy with the work that has been done on my vehicle. Always greeted with a smile from Wayne. He goes out of his way to make sure I'm happy with the work that has been done on my vehicle. More

Service - Battery Replacement - Urgent Phil, Wayne friendly, courteous, informative. Phil also answered questions I had not related to immediate work which was very helpful. Service Very Pr Phil, Wayne friendly, courteous, informative. Phil also answered questions I had not related to immediate work which was very helpful. Service Very Prompt - Battery failed. Was given an appt next day and even that was completed earlier than expected. Quality products, work. More

Service was friendly and done on time, couldn’t get recall fixed because of some “quota” thing! They had done their quota for the week! was friendly and done on time, couldn’t get recall fixed because of some “quota” thing! They had done their quota for the week! More

Always exceptional service This dealership has such great customer service. They go over and above with their service! I always have my needs met. And it is done in a timely fas This dealership has such great customer service. They go over and above with their service! I always have my needs met. And it is done in a timely fashion. More

Excellent service - as always. Prompt & efficient - just as we've come to expect. We happened to hit a day when they were running a little behind - let's face it, that can happen, t Prompt & efficient - just as we've come to expect. We happened to hit a day when they were running a little behind - let's face it, that can happen, the unexpected can crop up any time through no-one's fault- what I appreciated was that they were up front about it & we were able to adjust easily instead of being kept hanging around. More