Recently had a water leak repaired in my 2016 Lincoln MKX. I may have not agreed with a Ford/Lincoln’s unwritten policy of wanting me to pay for a windshield replacement - they said it had to be removed to properly fix the leak originating from the windshield seal - when they were going to break it. The vehicle is still under full warranty!
Anyway, with Service Advisor Will Leung’s patiences and persistence the leak was successfully fixed with expertise of the tech. Yup, it was patched up without removing the windshield. Like I said earlier, not impressed with Ford/Lincoln or the Service Manager’s thinking, but Will and the tech were awesome!
I have visited the Cam Clark Service Dept several times and found the other Service Advisors quite friendly and helpful. I do find the set up strange. It’s awkward and not very inviting. You show up with your vehicle and just stand in front of the service desk not really knowing what to do... the odd time you get acknowledged but most times you just stand there awkwardly waiting to get called upon. Again not a sign of the staff, back to Ford and the dealership. For all the dealer service depts I’ve been in, this is by far a 1 star experience.
Again, the people experience was great, the service dept experience/facility, not so great.