At first when I met Mark, I thought "here we go...your typical car salesman"... And to top it off, we are typically GM people. But you know, you can't judge a book by its cover. That goes for not only Mark, but the brand as well.
Mark went way out of his way and possible comfort zone to fit us into an Escape. Took one try actually. While on the test drive, he scared the cheap out of my lady while showing us the safety features it has. I was in stitches.
He kept the conversation light and fun. Not what you'd expect from a "typical in you face" salesman. Got us some added creature comforts and had winter tires installed before we picked it up.
Although Mark did a stellar job for us, it would've been all for not if it weren't for the Nonprime team of Jamie and Carolee. This is where it blew my mind.
I had some serious personal issues that came about just before we picked up the Escape. Low and behold, Jamie called me back at 7:30on and had some wonderful news. Now I won't go into the details as each customer has different needs, but this team had our back! We are now the proud owners of a Ford. Way to go guys and gal!
The short of it all, is that this dealership is trying to make things work for you. Sure they're getting paid on top of it all. But in my opinion, doing what they do and how they do it, will gladly bring us back to see them. So long as they stay the same. Cheers!