A dealer, manufacturer, and customer relationship can be built or destroyed fairly easily. It is, however, unusual to find both a dealer and manufacturer who seem to make it a point to destroy the customer relationship. In the case of Ford and Cam Clark Ford. it seemed like they were deliberately trying to get me to go elsewhere.
The experience was so bad and so frustrating that after owning a new Ford F150 for only 13 months, I traded it in and bought a GMC Sierra.
I don't want to exaggerate so a few simple notes:
1- It took 5 visits to a dealer ship for someone to finally be able to tell me where the tire jack was.
2 - I went in to have a soundscreen windshield replaced under warranty due to 2 stress cracks that occurred in -25 degree weather and was told they were rock chips. If you live in Alberta, you've probably seen quite a few rock chips that result in cracks so you know the difference.
3 - The remote starter failed in cold weather and was intermittent in warmer weather. This was never repaired and the technicians did not even try to debug the problem.
4 - The in service date for the truck was several months before I actually bought the truck.
5- I went in for an oil and filter change. The so called "service adviser" decided to give me an inspection that said "includes oil and filter". The price was low so I thought it was a special deal that dealers sometimes run to get customers in. Imagine my surprise when the bill came back and I was charged for an inspection that I didn't want or need as well as over $100 for the oil and filter.
Finally, I wrote to the President of Ford of Canada detailing the issues I had encountered. I had hoped that some sort of reply would be sent and some kind of offer investigate or deal with the problem I encountered would be forthcoming. After waiting for more than 3 months for a reply, I traded in the Ford. In short Ford does not stand behind its products and, I my opinion, does not deserve any hard working consumer's business.
I am still waiting for a reply. It is Feb 26, 2015. My recommendation: Do not buy Ford