I was so surprised how all the service staff were so friendly and attentive, from the moment I walked in. First time getting a service there. Even the gal who drives the courtesy van was double checking with customers in the lounge if they needed a ride- she was quite personable! The lounge was very comfortable as far as a waiting lounge. I use to go to Ford on Trafalgar for another vehicle- they could use a lesson in style. The gentleman that was helping me with the service came out to keep me informed on timing, options for getting a small dent in my car fixed etc.. You guys have a well oiled operation going on in the Service dept , no pun intended.Great job !