Budds' BMW Oakville

I purchased my BMW X1 brand new a mere year ago, and it has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, promptin has barely clocked 13,000km. Recently, a disturbing error message regarding a 'Driver Restraint System Malfunction' emerged on my dashboard, prompting an urgent visit to Budd's BMW Oakville . Imagine my shock when, after merely a few hours, I was summoned to retrieve my vehicle alongside an inexplicable service bill of $198.00. For a vehicle so new and under warranty, with no history of accidents, this was downright outrageous. The Service Operations Manager, David Bell, had the audacity to blame an alleged obstruction on the back seat for the malfunction, leading to this unfounded diagnostic fee. This isn't just poor service; it's a clear scam. This incident isn't isolated. My initial oil change in January turned into a fiasco when they inexplicably damaged my trunk's closing mechanism and a side hook. Why they were meddling with the trunk during an oil change is beyond comprehension. Reluctantly, I overlooked this incompetence, not wanting to jeopardize the staff's ratings with a negative review. However, this continuous pattern of deplorable service, deceit, and attempts to swindle customers into unnecessary services has compelled me to break my silence. The stark contrast between the service quality I experienced in Markham and the abysmal standards at Budd's BMW Oakville is staggering. It's high time Budd's BMW Oakville is recognized for what it truly is - potentially the worst BMW service center in Canada, if not North America. Their actions not only undermine the service quality but also severely tarnish the prestigious BMW reputation. More

Purchased 2020 bmw x3 in May 2023. The sales rep advised he would provide us with new tires since they were all worn down. We received the car and took it to another BMW location clos The sales rep advised he would provide us with new tires since they were all worn down. We received the car and took it to another BMW location closer to our home for its first service. We found out that are alignment was not done correctly and they only provided front tires not back ones. We called and spoke to management but the manager refused to provide us with the inspection report then provided it days later. When we looked at the tires normal is 6 and 2 is bad. They sold us 3 so basically the bare minimum. You think getting a luxury car and spending over 50k they would provide you with quality. Not to mention they also gave us broken windshield wipers which cost 86 dollars to replace. When we told the BMW location by our house they were shocked and surprised that they would sell us the suv with a bad alignment, basically bald back tires and broken windshield wipers. Trying to address our concerns with the manager. He told us there was nothing he can do and avoided my husband's phone calls. I am so disappointed and really want to try and save people from going to a sketchy dealership like BUDDS. More

Budds BMW is racist. Every time I walk in there, because I'm not white, I have to wait for a brown salesperson to become available even though white salespeople are mill Every time I walk in there, because I'm not white, I have to wait for a brown salesperson to become available even though white salespeople are milling about doing nothing. They do this for service managers also. I stopped going to Budds because of this and have taken hundreds of thousands of dollars of business to other dealers. More

Second Class Treatment I went in for a pre booked appointment at 9:40AM. At 3:30 PM my car had not even been seen. Big suspension issue that could have resulted in a crash. Was told that they had lot appointment at 9:40AM. At 3:30 PM my car had not even been seen. Big suspension issue that could have resulted in a crash. Was told that they had lots of winter tires to do. Shop closes at 5pm, meaning my car would never get fixed that day. I took my vehicle back and will never go there again. I suspect I was pushed to the back because I wasn't a First Class customer to them (bought new X5M Comp, etc and got to the front of the line). My advice drive the car to any small shop, pay less, get treated like a human. More

Dealership sold me a low KM used 440i in August 2022. During sales process, I asked profusely about brakes and tire condition. "Won't need to be changed any time soon". New tired, rotors, and pads only 1 During sales process, I asked profusely about brakes and tire condition. "Won't need to be changed any time soon". New tired, rotors, and pads only 13 months later. Effectively told me I'd signed the contract, so that's that! Thanks Budds! More

Best service adviser and a great service experience with Jenny Beaudrie. Thank you BUDS BMW. Jenny Beaudrie. Thank you BUDS BMW. More

The work is conscientious and responsible, careful, the fees are reasonable, and probably made, which makes me feel very satisfied! fees are reasonable, and probably made, which makes me feel very satisfied! More

Recent service for a recall was made a quick and informative experience with the help of Cassandra Gavin... informative experience with the help of Cassandra Gavin... More

Trying to reach service no luck. Left voice mail message no answer Back. Good luck. Left voice mail message no answer Back. Good luck. More

I spent 3 hours with Eriona Zallqi test driving a vehicle and putting together different packages to build the perfect vehicle and I was very pleased with her service. She was honest, and professional and ab and putting together different packages to build the perfect vehicle and I was very pleased with her service. She was honest, and professional and above all very knowledgeable about all aspects of her job. I highly recommend Eriona as a sales and leasing consultant. I am going to be a loyal customer to Budd's mostly due to the positive experience I had with her. . More