Budds' BMW Hamilton

After having shopped four major brands I had become frustrated and overwhelmed. Upon walking into the store at Budds BMW Hamilton I had my guards up. Mike Tesluk in sales instantly knew how to read me frustrated and overwhelmed. Upon walking into the store at Budds BMW Hamilton I had my guards up. Mike Tesluk in sales instantly knew how to read me and truly listened to my wants and needs. Through the entire process he was very professional and punctual with all my wants and needs. I highly recommend anyone who is in the market to give him a call! Mark was fantastic with the paperwork and completely on the ball with answers to any questions I threw at him. I will definitely be sending anyone I know that way ad could have not asked for a more perfect experience. More

I first met Wayne in 2000 after my wife had traded in my old 318IS for a new 325 Cab as a birthday surprise(and it was).Wayne and I developed a very good relationship over the next 12 years and 5 more BMW's old 318IS for a new 325 Cab as a birthday surprise(and it was).Wayne and I developed a very good relationship over the next 12 years and 5 more BMW's.Without question,Wayne was the reason that we kept going back to Budds' BMW. More

replaced a part under warranty no problem . One year and two later the same part fails in the exact same way. The tell me that the part is only covered for one year. The cost of repairs is crazy and you h two later the same part fails in the exact same way. The tell me that the part is only covered for one year. The cost of repairs is crazy and you have to fight for any kind of warranty work. The people who work there are snobby. I have owned several BMWs and will never go there again. More

I received a "Know Your Vehicle Report" which indicated dirty or contaminated fluids in both the brake and power steering system with an explanation of the dire and expensive consequences of not indicated dirty or contaminated fluids in both the brake and power steering system with an explanation of the dire and expensive consequences of not servicing these two areas. A subsequent page indicated cost of service to be approximately $355, taxes in. A visit to Towne BMW with an examination by the service advisor and a mechanic indicated that the brake fluid was not contaminated or dirty and secondly, the system does NOT even have a hydralic power steering system. It contains instead an electric motor power assist system. Mr. Podsialdlo,service manager, really wasn't apologetic, but instead listed a number of excuses. As a person who has driven mainstream Nissan, Chrysler, Hyundai, Ford, GM products all my life, I never dreamed that moving to an upscale experience would be worse than anything I experienced with the run of the mill dealers. More

Excellent service. Have yet to make a single mistake. Karen is an excellent service advisor. Karen is an excellent service advisor. More