Finally bought my dream car, a 2015 Ford Mustang, and everything thanks to Pedro. I wasn't planning to buy the car at first when I visited the store (it was a Saturday afternoon, almost closing time), but he was so knowledgeable, friendly, and offered such a good deal that I couldn't say no to him and I ended up getting the car the same day.
Everything was easy, fast and painless, way different from previous experiences. But I have to admit that the Finance and the Parts team are not at the same level.
When I was negotiating my extended warranty with the Finance department, they never mentioned that it is not provided by Ford, but actually by a Third party company, and they also did not mention that there is a deductible fee to use it!
Right after buying the car, I've decided to buy Winter tires. It's been almost 3 weeks now, and no one from the Parts & Accessories department seems to be able to answer my questions about the TPMS sensors and what is the part number for the OEM sensors.
Anyways, if you are thinking about getting a car, definitely ask for Pedro, he is the best and he will probably make everything he can to get the car you want!