Brimell Toyota

Very bad service I bought Toyota RAV 4 2016 at Brimell Toyota. After 3 month squeezing sound started when I push the break. I brought my car 3 times to Toyota service I bought Toyota RAV 4 2016 at Brimell Toyota. After 3 month squeezing sound started when I push the break. I brought my car 3 times to Toyota service and they always promise me to fix it. I lost 3 days at work and I paid money as well. However, next day the sound was the same again. I asked to change my break pads because this noise came from them. They said that they can't change my pads , which cost $300 because my car is on the warranty. Because of non professional worker Rajen Dannie and his boss Ivan Myzzatti. I don't suggest people to use service at this dealership. I feel that they waiting until my warrantee will end. Please stay aware. More

Bad customer service and ripped off I took my car in for tire change. I was asked if I was waiting around for my car (I was), and was told that it would be 2 hours - fine they were busy I took my car in for tire change. I was asked if I was waiting around for my car (I was), and was told that it would be 2 hours - fine they were busy so 2 hours was not too long to wait. Two hours rolled around and noone came to tell me my car was ready, two and half hours - still nothing, at the three hour mark I went back into their reception area to ask when my car was ready. I was told it was "just done" and they proceeded to issue me the invoice. I paid the bill and was directed to go collect my car keys - my car keys were not available and I had to wait another 20 minutes before the car was ready. To add insult they charged me for tire bags ($0.11 each + tax) and just put my tires back into the bags that I originally brought my tires in. If I wasn't so annoyed with them I would go back and demand my money back but I just wanted to get out of there as soon as possible. More

Total rip-off Service advisers pushed me for many extra, unnecessary services. Didn't even give rationales when asked. Never explain the status of the vehicle upon Service advisers pushed me for many extra, unnecessary services. Didn't even give rationales when asked. Never explain the status of the vehicle upon pick-up. Switched to another dealership which seemed to be more honest. More

Bad Customer Service Never had such a bad experience. I took my car for a recall. Awful customer service. They worked on gear shaft of the car. There were grease stains on Never had such a bad experience. I took my car for a recall. Awful customer service. They worked on gear shaft of the car. There were grease stains on seats and on the gear shaft. It was a recall that's why they didn't put too much attention to keep the car clean. The service advisor was rude in the first place that's I didn't go back to tell him. I left the place thinking that I will clean it myself.. I would never recommend this place for service to anyone. More

crooks I took my car there because I had an unintended acceleration which I had never heard about. This dealership removed my computer information and told I took my car there because I had an unintended acceleration which I had never heard about. This dealership removed my computer information and told me my after market breast cancer mat caused the problem. It did not. They took pictures of all my personal property in the car and even removed them from the back pocket of my seat. Toyota would not let them share with me my computer information. I have been told I must hire a lawyer and send a letter to get this information.big cover up by this dealership and Toyota. Odometer is deliberately set to fail after warranty also. Wonder how they will feel when charged criminally. My exboyfriend is a TV producer perhaps there is a good documentary here we will be working on it. More

DO NOT BUY FROM THIS DEALERSHIP I paid a deposit of $1000 for a 2012 Yaris which needed a minor body work. The salesperson Mohammad Ahmed promised that the car will be ready in a wee I paid a deposit of $1000 for a 2012 Yaris which needed a minor body work. The salesperson Mohammad Ahmed promised that the car will be ready in a week which was confirmed by the manager and the body shop. I get a call from the body shop personnel Hari Teymouri who confirmed the car was ready. Upon arrival the pain job wasn't done and the manager on duty Chris Draganidis said the sales person didn't write it clearly on the contract that it had to be done clearly and the body shop didn't read the notes properly and he wasn't able to confirm when the car will be ready. It took them two weeks to return the deposit and they lost the owner ship for the plate. Problem: 1) Product not delivered on time 2) Product was not in the condition as promised 3) Managers who don't know what is going on 4) Managers who don't have the authority to compensate customers for not delivering product on time 5) Team of clowns who lose ownership of plates 7) They will waste your time and hold on to deposits that should be returned when the customer decides they don't want the product due to the error on the dealership STAY AWAY. FIND ANOTHER TOYOTA DEALERSHIP. More

PAINT DEFECT "PAINT DEFECT IN BRAND NEW CAR" 2007 CAMRY was my 2nd car bought at this dealership, when I bought the car they had no white car and I had to wait cou "PAINT DEFECT IN BRAND NEW CAR" 2007 CAMRY was my 2nd car bought at this dealership, when I bought the car they had no white car and I had to wait couple of weeks to get one. In the first year I noticed corosion particles in the car and when I reported they buffed the car and said it was fine, this was happening every year since then. When I was to pick up my car after a minor collision from their collision centre, noticed colour variation and refused to pick up the car and informed the Insurance. They convinced me by buffing the car again, few months later I noticed same issue of colour variation and this time they finally revealed that there is no CLEAR coat applied to part of the car, and of course they pointed the finger at me. So I have to find where I park my car on a daily basis, Unionville Go Station or my markham residence should be polluted as claimed by Brimell Toyoto. MR Shah the client service rep is only worried of the full cost of repainting and don't take responsiblity. NEVER TO BUY ANOTHER TOYOTA AT THIS DEALERSHIP. More

Honest dealership with excellent customer service Bought a used car from Brimell Toyota and my experience from start to finish was a very good one. Excellent personalized customer service from Mohamma Bought a used car from Brimell Toyota and my experience from start to finish was a very good one. Excellent personalized customer service from Mohammad Ahmed, the Product Advisor who sold me the vehicle. Very happy with the car, the great deal I got, and generally my experience throughout. Thanks! More

Good quality I had been at Brimell twice. Both times the job was done right and I'm happy with a quality. First time (a year ago) it was a complex repair of the s I had been at Brimell twice. Both times the job was done right and I'm happy with a quality. First time (a year ago) it was a complex repair of the steering and suspension. Two previous attempts at different shops was not that successful. The last time I came for the coolant flush/replacement. All was done well but took a bit longer than advertised. More

Crappy Service! Since spring-summer is on it's way, tire changeover isn't really my thing & balancing them. I shop around auto shops to search for best prices, so whe Since spring-summer is on it's way, tire changeover isn't really my thing & balancing them. I shop around auto shops to search for best prices, so when I called Brimell Toyota for a quote on Tire Balncing & Changeover. They quoted me $45.95+HST for the whole service over the phone, and so I made an appointment. In the day of the service, as I came in, I was greeted by this guy "Brad" (Service Adviser), did the round check, and told him what need to be done (Tire Balancing & Changeover) and so the guy said "Yeah, just have a seat over the lounge and well get to you once done". So my wife waited and watch this crappy movie. And after a long wait (TWO FREAKING HOURS!!) here comes "Brad", and told us it will just be another 30 min. (BAAAH!!) so we waited..AGAIN!! After that, he comes in and told me the car was ready, and I paid and he gave the keys back and told me where the car was parked...So as I get closer to my car, I did a round inspection just to make sure they did the job properly. Guess what happen??? THEY DIDN'T BALANCE THE WHEELS!!! xxxx I was pissed. So try thinking? For 2 hours++, they only swap my all-season tire (on rims) to my winter tire (on rims)! 2 HOURS!! and that job only! I could have change it myself in an hour or less. So anyway, I went back and called this guy "Brad" and told him the wheels wasn't balance. And he's like "????? are you sure?" Well duh, if it was balance, there should be weights on the rims, right? So he went to the mechanic that did the job. And guess what, this stupid guy "Brad" didn't tell the mechanic to balance the tires, but just to swap them. So he came back to me and asked if I could wait or if not then I could go back by night. So I asked him that if ever I'll go back by night, would the car be safe to drive without the wheels balance?...And the stupid dumb guy said "Yeah, its safe!" Hahahahaha...what kind of a Toyota Adviser would tell you that your car is safe to drive when the wheels isn't balance? I laugh my xxx off at this guy. And so I waited for another hour just to get my wheels balance. Worst experience at a dealer!! And by the way, they quoted me $45.95+HST by the phone, and at the dealer they charge me $50.00+HST. So better ask first before they do the service just to verify the price. More