Brian Cullen Motors

I must share my recent experience with Brain Cullen, which has left me profoundly disappointed and offended by their complete lack of professionalism and customer care. Yesterday, I called the busine which has left me profoundly disappointed and offended by their complete lack of professionalism and customer care. Yesterday, I called the business manager to arrange an appointment for today to the refund of my deposit. The business manager confirmed that anytime after 9:15 am would be suitable. Armed with this assurance, I arrived at the dealership's parking lot this morning, expecting a smooth and straightforward process. Unfortunately, what awaited me was a nightmarish sequence of events. Upon arrival, a salesperson approached me, delivering the news that I couldn't get my deposit back today and would have to return tomorrow because the business manager was absent. This announcement came without any apologies. Naturally, I questioned why the dealership hadn't notified me of this change before my arrival. The response from the salesperson was dishearteningly dismissive, asking, "What can I do?" Seeking answers, I decided to enter the dealership to speak with an employee at the front desk. However, before I could do so, the same salesperson intercepted me once again, demanding to know the reason for my dissatisfaction. I calmly explained my frustration with their unprofessional handling of the situation. In an astonishing and unprofessional display, the salesperson loudly yelled, "Fine, I'm refunding your deposit!" This outburst was not only offensive but also a stark example of their utter lack of professionalism and customer service. My experience at this dealer has been marred by this shocking episode, leaving me deeply offended and appalled. The behavior I encountered is inexcusable, and no customer should be subjected to such treatment. More

Had some major issues with our new Cadillac Jeff Easton went above and beyond and we now have a new vehicle. went above and beyond and we now have a new vehicle. More

Purchased a used SUV May 2023 from this dealership. Very impressed with the whole process as I live out of town in London, Ontario. Dave Prosser the sales representative was extremely friendly, helpful Very impressed with the whole process as I live out of town in London, Ontario. Dave Prosser the sales representative was extremely friendly, helpful, organized and knowledgeable. He made the whole process seamless. I will definitely look at this dealership for my next vehicle. More

Needed some repairs on our 2017 XT5. We worked with Jordan in service. The work was done quickly and the price was was below what we were expecting.- not over inflated! Most of all the We worked with Jordan in service. The work was done quickly and the price was was below what we were expecting.- not over inflated! Most of all the vehicles ride is back to where it should be!! Very satisfied service customer! More

Great dealership with fantastic Sales people. I have purchase a used vehicle from this dealership and was most impressed with salesman's Dave Prosser honesty and help. I have purchase a used vehicle from this dealership and was most impressed with salesman's Dave Prosser honesty and help. More

Smooth transaction and very helpful staff made my used car buying experience easy. Lisa and the staff have given me their full attention to all my car needs. Thanks again for the great help! car buying experience easy. Lisa and the staff have given me their full attention to all my car needs. Thanks again for the great help! More

great experience with Warren Jones, great experience with Barb Kluke pushed through all the paper work. Friendly service, even with the masks! Awesome job !!!!! thank you Barb Kluke pushed through all the paper work. Friendly service, even with the masks! Awesome job !!!!! thank you More

Excellent service, professional service department. I recommend it. Worth the drive in. They looked after my truck as or better than expected. Very courteous staff recommend it. Worth the drive in. They looked after my truck as or better than expected. Very courteous staff More

I am the proud owner of a 2021 Trailboss.... Steve Szabo was great found me the colour and the package I wanted. He was very friendly and knowledgeable. I will recommend him to friends and family for sure h was great found me the colour and the package I wanted. He was very friendly and knowledgeable. I will recommend him to friends and family for sure he was great :) More

I have bought four cars of John Gatt . He is a gentleman, I highly recommend him as a salesman , he has your best interests in mind when selling you a car . A man of integrity! I highly recommend him as a salesman , he has your best interests in mind when selling you a car . A man of integrity! More