I was new in canada when i first bought my car from brantford dealership in 2014. i was student and so i had a citizen of canada be a guaranteer for me to buy a car. I fulfilled every requirement and i was told by their finance department the interest rate will be 0.99% and we finalized the deal. It was my mistake that i didn't go through documents again and hence, when i went to pick up car, the sales representative krista pikula told me to sign on the paperwork and i did not even know what i am signing as nobody was taking time to explain me. She said," quickly sign and take you rare, i have especially came to provide the car or i was off today". i was new in canada and i thought may be this is the way they sell cars here. on fourth day, my car had a recall, then i went for regular service in a month and except service charges, they charged me 168 dollars for something that i don't even understand. The car is one month old , i don't know what kind of cars they are selling that have defects within first month. After six months, i was going through my bill of sale, i had 5,000 approximate worth of policies with my car which i don't even understand and i realized my interest was 3.98% variable. then, i cancelled my honda plus protection plan, and the head office of honda plus protection department told it will take six weeks for an amount to get refunded. they called me after 5 weeks and told they sent my cheque to brantford honda dealership. nobody is even pinch of salt responsible that they should call the customer and let him know that the cheque is arrived. i called them and they said we will right away send in a mail. Now i have called them 10 times and nobody in the office knows where the mail is . Ms. nicole said she mailed it and after 5th january , she hasn't even contacted me to let me know. it has been 15 days for a xxxx single mail. my mail through inter nation department canada post reaches to india in 8 business days. till today i am waiting for my money and my disability insurance is still in process from last 2 months. I don't understand , is this the way you treat an international customer in this country. Disappointment and frustration after dealing with brantford honda, looks like very understated words in english dictionary of the one who is upset. i just want my money back and trust me, till i am breathing on earth, i will pray that you should be treated at least once in your life as you guys treated me. you lied to a foreigner because he didn't had proper info about the purchase of car in this country. that is called fraud. and you have exploited an innocent man's trust and hard earned money, especially when he is living on international funds, which are very expensive than this country's currency. but i accept i should have researched more about you guys before even stepping at your location. Today, even in my dreams even, i don't go to brantford honda dealership. Just give my money back.