Birchwood Honda Regent

Very accommodating and understanding. Translated and spoke very clearly on the terms and conditions. Answered every questions Translated and spoke very clearly on the terms and conditions. Answered every questions More

This place has been a great pitstop for my husband and myself for our car service. In my most recent visit at Birchwood Honda on Regent for service, I had an amazing experience with the staff, particularl myself for our car service. In my most recent visit at Birchwood Honda on Regent for service, I had an amazing experience with the staff, particularly Chris Angeles. My first interaction with Chris was when I phoned in and I was transferred to him by the receptionist. He took note of everything I requested and ensured that I didn't miss out on everything I needed at that point. He sounded so personable on the phone, he didn't push and simply listened and his voice sounded very reassuring. He delivered on everything that was discussed over the phone and on the day of the service, and when I called to confirm that all the conditions promised and given by the dealership as part of the service was in place, he still showed empathy and concern over the phone. He didn't rush. He listened. He asked the right questions reassuringly. He sent all information through email which is very essential to working moms with very little time to spend calling on the phone. He provided the necessary information. And he was all out monitoring my service from day 1 until the day I went to bring my car. Uber service was ready to get me and my two kids in time to pick up the newly-inspected vehicle. Chris was good with his word that he would ensure that my children and myself will be safe with uber to complete the service of my car. In person interaction with him also proved that Honda has Chris as one of the few personnel upholding their duties providing service to the clients' satisfaction. I will go back to Honda Regent. I will actually have to get a car from Honda Regent. Thank you Chris for the great Experience. More

We were very pleased with our recent experience. Harold (sales) was very pleasant and knowledgeable. Rachna (finance) was thorough and helped us quickly with an unexpected hitch in registering a le Harold (sales) was very pleasant and knowledgeable. Rachna (finance) was thorough and helped us quickly with an unexpected hitch in registering a leased vehicle in Ontario. Skyler gave a very thorough, walk-through of our new vehicle's features. The whole experience was great and we would certainly recommend this dealership to others. Well done, folks! More

Excellent service! It was really scary about the recall but you made it easy to understand the situation. Erwin was so accomodating & explained well the procedures and It was really scary about the recall but you made it easy to understand the situation. Erwin was so accomodating & explained well the procedures and possible outcomes. Thanks Erwin! More

Friendly & professional, efficient check in & out for service recall appointment for my 2019 Honda Pilot. service recall appointment for my 2019 Honda Pilot. More

Thank you Erwin! You took the stress out of this service appointment, you rock!! Friendly, professional, patient, kind and knowledgeable. Highly recommended, thank yo You took the stress out of this service appointment, you rock!! Friendly, professional, patient, kind and knowledgeable. Highly recommended, thank you. More

Sept. 11, 2023 excellent service! the consultant I had was very efficient and most helpful with all of my questions. thanks a lot Erwin! 11, 2023 excellent service! the consultant I had was very efficient and most helpful with all of my questions. thanks a lot Erwin! More

Fast and reliable service. Extremely satisfied with the quality of service with all staff. Very good explanation for the repair work needed and recommendations for only neces Extremely satisfied with the quality of service with all staff. Very good explanation for the repair work needed and recommendations for only necessary work. Thank you for a job well done. More

The best, timely, and professional service I've ever had at any repair shop. I have been coming to this dealership since 2004 and have always had great service. I know people think that dealerships charge m at any repair shop. I have been coming to this dealership since 2004 and have always had great service. I know people think that dealerships charge more than your local auto repair shop, but I really do believe that you get what you pay for. Just think...your dealership knows and sees problems in your car all the time, therefore they know exactly what could be wrong and have the experience to fix any problem in a timely confidant fashion. they night cost more, but they can get the job done faster to to their experience leading to reduced diagnostic and repair time resulting in a reduction in labour time/cost, so I think that you get what you pay for. This is the first review I've written a review about this dealership, but I think it was about time. I like and trust them so much that even if I didn't drive a Honda I would always bring my car here. More