Belleville Nissan

Magical Experience I am from New Brunswick, NB..about 1400km away from this dealership. Why would I call so far away?...well on a previous search for a vehicle, Bellevil I am from New Brunswick, NB..about 1400km away from this dealership. Why would I call so far away?...well on a previous search for a vehicle, Belleville Nissan had a great special on at that time. I called and was connected to Trish Waite. I did not buy from her. So at the beginning of July/2018, I was interested in a Frontier. I remembered Trish and called Belleville Nissan. Firstly, she remembered me and immediately assured me she would find what I wanted. I openly explained my position, my finances etc... Secondly, she was so professional in her answer and her rapport with me. She was so easy to speak with and her personality left me with a good feeling. She was so experienced in her way of dealing with me. As time went on, she kept informed. The reason I am going into detail, is that it was no longer customer and salesperson...but two acquaintances discussing buying a car....no pressure, answered all my questions and needs, first names, casual atmosphere. I have not experienced such an event before. I have bought cars before.....never this way with Trish. Plus, being so far away I had to depend on her for full disclosure before I drove down. There was great communication either phone and/or email. Above all, I had confidence in her and she gave me a deal better that I wanted....believe it or not!...When I arrived at the dealership and met with Trish.....she was so welcoming....just like on the phone. The closing of the deal went past closing...she said ..'no worries'. There was again no pressure. I was also met by the business manager DawnAnn who guided me through the tedious signings and initialling. Again no pressure from her, Also a gentleman was there to appraise my trade-in...I realized later it was Dustin Boyer, the general manager...and he was very fair and professional....also. Tell me...how many dealerships show such professionalism in their presentation and backing up what they say and do!!!??? Not many I'm sure. I left and returned home to New Brunswick feeling like I made a deal and got the deal that I wanted...but better. Furthermore driving home with this brand new Frontier Pro 4X...I felt good and satisfied. And in my humble opinion...it was magic that day...and the magician was 'Trish' Thank you Trish, thank you DawnAnn and thank you Dustin...keep up the great work....you have quite a team. More

"Satisfied Customers" We purchased a 2015 Nissan Altima SL last week. We were NOT looking for a new vehicle, but we have had very good luck with our 2008 Nissan Versa and We purchased a 2015 Nissan Altima SL last week. We were NOT looking for a new vehicle, but we have had very good luck with our 2008 Nissan Versa and just beginning to consider another vehicle. We found Mike Eimers, Sales Consultant to be very thorough, informative, not pushy and an excellent sales person. He took the time to spend telling and showing us our vehicle. Dawn Armstrong was also very thorough and helpful. She went out of her way to make some suggestions that were not necessary. All in all our experience has been pleasant and helpful and one that we are pleased with. More

Awesome Team Everything was excellent from day one tell the delivery of my new Pathfinder. Best price, swift response to inquiries. transparent. no hidden anythi Everything was excellent from day one tell the delivery of my new Pathfinder. Best price, swift response to inquiries. transparent. no hidden anything. Dustin Boyer and his team are awesome. More

Wasted Our Time Called to inquire about a used Sante Fe Sport. Trish was actually nice and friendly. We took it for a test drive and told them we were serious, cash Called to inquire about a used Sante Fe Sport. Trish was actually nice and friendly. We took it for a test drive and told them we were serious, cash, no trade in. Trish took the pricing sheet to the Acting Sales Manager (for the day) who sent her back with no reduced price. He refused to negotiate. In fact he added $399 dollars for something we couldn't understand because of his illegible writing. Full list plus $399 and that was their final offer!! What an insult after we drove an hour each way to see the vehicle. Some kind of internal politics going on or the guy was trying to keep the vehicle for a relative or something. This was a $28000 vehicle. More

Scheduled Oil Change took almost two hours of waiting time. When I scheduled the oil change over the phone I asked if it would take 30 minutes. She said to plan on 45. When I arrived I asked if it would be abou When I scheduled the oil change over the phone I asked if it would take 30 minutes. She said to plan on 45. When I arrived I asked if it would be about 45 minutes. She said it would be an hour. Actual time for the oil change: One hour and Forty-five minutes ... for a scheduled oil change. More

Big liars They are very bad people from thier owner to the sales person. Everyone lies. They wasted our time and money to come almost 200 km from Belleville and They are very bad people from thier owner to the sales person. Everyone lies. They wasted our time and money to come almost 200 km from Belleville and when reached thier, Micael totally denied what we talked over the phone. I will give them a big zero. More

Tire pressure light On two occasions I asked to have tire pressure checked since the light was on, but the light still stayed on and the car was very sluggish. On my thi On two occasions I asked to have tire pressure checked since the light was on, but the light still stayed on and the car was very sluggish. On my third visit I was told computer signals needed adjusting. I asked to have the tires checked also since I was having so many problems. I was told the tires were fine and all should be well. Still the light did not go out. I took my car to an independent garage who I knew I could trust. My tire pressure was very low and two tires didn't even register. Needless to say my trust level with Nissan was shattered. When I tried to talk to the service department and later the. Management I was very surprised ar there lack of concern that I had been on the road in a vehicle that was at risk. . Apparently my problem was caused by temperature fluctuations. I tried explaining I was aware of the temperature effect on my tires but didn't feel this was the total cause of my problem. Well it seems they were in no way responsible for my problem. If they had offered me more than a free oil change I may have managed maintain a little respect for them. I was expecting at least they would offer to take a closer look and investigate the problem but since I apparently didn't know what I was talking about I could see there was no point in trying to discuss the issue. To bad because I'm off to buy a new Rogue and it won't be in Belleville. Despite the poor customer reLations I still love my Nisson. More

Terrible Do yourself a favor and stay away. The mechanics are inexperienced and won't fix the problem. You will pay for something that either didn't need to be Do yourself a favor and stay away. The mechanics are inexperienced and won't fix the problem. You will pay for something that either didn't need to be done or didn't get done. More

Very, very, very poor customer service. I purchased a previously owned one owner Nissan Sentra SV in December 2016 from Belleville Nissan (Boyer Group) in March 2017 suddenly I had No brakes I purchased a previously owned one owner Nissan Sentra SV in December 2016 from Belleville Nissan (Boyer Group) in March 2017 suddenly I had No brakes. I took the care slowly to the Bellevilke Nissan dealership. They looked at the car and told me "you must have run over something, your hoses and cut . They did the repair at a cost of $400.00 plus I asked for my brake hoses. I then took my car to my mechanic who put the car on a hoist and said ,"there's no damage to your undercarriage". I gave him the old hoses to look at , he said " these are worn and should have been replaced when they did the safety check before your purchased the car" He, my mechanic called the MTO Ministry of Transportation Ontario. They came to look under the car and agreed with my mechanic . I contacted Belleville Nissan , Boyer Group , and I advised them of my mechanics findings, and the response of z Jennifer, the Service Manager was , "my mechanic would disagree". I then asked to speak with the General Manager, I was informed he is in the States until next week.I will call you . I waited 10 days, no call so I returned the call and was advised that there was nothing they could do. I asked if Belleville Nissan would give compensation , reduce or wafer the bill , I was told No. I am extremely disappointed in Belleville Nissan not standing behind their product. If I had been on the 401 , thus may be a totally different scenario. I tell all my friends and acquaintances the type of treatment they can expect from the Boyer Group More

Double-check thier work to ensure it was actually done. On two occasions I was told that my vehicle needed additional maintenance and I agreed to have the maintenance completed by them. After I picked up t On two occasions I was told that my vehicle needed additional maintenance and I agreed to have the maintenance completed by them. After I picked up the vehicle I double-checked their work and the promised (and paid for!) maintenance was not completed as per the bill of sale. First time it involved the replacement of front end ball joints, I told them to replace both and they charged me for both but only actually changed one. When I called them on it they said it was a mistake and refunded me the cost of the second ball joint, stating that the other ball joint didn't actually need replacement. OK... Strike one. Then on the next visit about a year later they told me that the brakes needed work and said that "they needed to remove the buildup of rust on the edges of my routers because it was cutting into my brake pads." They said that they would also "lube all parts including the slider pins". I agreed to this maintenance as it seemed reasonable. They charged me nearly $180 for the extra brake maintenance which I felt was reasonable however... when I got the vehicle home I noticed that the rust ridges had not in fact been removed so I got under the vehicle and also noticed that the back of the calipers were covered in dry rust, no fingerprints, no grease marks or even rust smudges were evident to indicate that the calipers had been even touched. little lone removed, in order to lubricate the various brake parts and for turning the routers to remove the rust ridges. The only thing that appeared to have been done was the parts were sprayed with high temp brake grease on the outside of the calipers. I called them on it and they insisted that it had all been done, just "not to my standard". When I brought the vehicle back to them to show them what I was talking about the manager Dustin (who kept saying he wasn't a mechanic) disagreed with my assessment and kept insisting that the job was done correctly, just "not to my standard", but then the head mechanic (Jim) had a very quick look and agreed immediately that the proper maint had not been done and said that he would ensure that it was done to the correct standard. I left the vehicle with them again overnight and when I went to pick it up, they had the wheels off and I examined the work. Now the parts looked like they had been properly removed and lubricated however...to my great dissatisfaction they had tried to sand my routers with a angle grinder instead of turning them on a proper lathe and had made numerous gouges into the braking surface of the routers which will most definitely cause pre-mature wear on my brake pads and likely pre-mature warping of the routers down the road. Completely unacceptable! I called them on that as well and although they did finally offer to replace the routers, my confidence in this dealer had now been completely shattered at this point and my frustration was at such a level that I refused to leave the vehicle with them again and left immediately. I will be following-up with a formal complaint to Nissan Canada. By the way, the service manager was very pleasant and she legitimately tried to appease my concerns but I do warn you to be very careful if taking your vehicle here unless you are mechanically inclined and can monitor/verify their work as they do it, otherwise they may try to take short cuts and/or even may charge you for work / parts that they didn't actually complete or install. I can see a mistake or miscommunication once between the technician and the service management that could cause a discrepancy between invoiced and actual work, I'm sure it occasionally happens by honest mistake, but this was the second time for me and on sequential visits to the same dealership?? "Fool me once, shame on you, fool me twice, shame on me!" More