We purchased a Kia Sorento back in November 2016. Day 3 of owning this vehicle, the wheel exploded while driving down the highway, which also caused damage to exterior of the vehicle, tearing off the trim. We had purchased additional coverage which would cover any damages to the exterior of the vehicle, including tire, windshield, and certain body damage. They covered the tire (under the protect plan we would have been out of luck had we not purchased it, as they explained they do not manufacturer the tires so it is not their responsibility), but refused to replace the trim because they don't manufacturer the tires and essentially it must have been something we did that caused it. 3 days after purchasing we vowed never to buy another Kia. Fast forward over 2 years later and a cracked windshield. We are told yes you are covered for the cracked windshield up to $500 (which we were aware), but we only replace with certified Kia parts, and the windshield costs $1500. I just want to spread the word how misleading and disingenuous this company is, and to please be aware if you are dealing with them in the future, and purchasing any additional coverage.