Bavaria BMW

Great people overall, put yourself and your vehicle first. Especially, if under warranty. Enjoy their hospitality and proper service. Thanks, Bavaria. first. Especially, if under warranty. Enjoy their hospitality and proper service. Thanks, Bavaria. More

Took my car in to have the starter replaced, got it back and the wipers no longer worked, I was told I need a new wiper motor. Took my car to a local mechanic and found that they had pinched a wire when th and the wipers no longer worked, I was told I need a new wiper motor. Took my car to a local mechanic and found that they had pinched a wire when they changed the starter, I had to pay the mechanic at another place to repair the damage done by the service department. As so many other people think, this dealership is very very poor when it comes to the service department. More

Great location. Friendly people. Good coffee. Professional service. Never any unpleasantness. Vehicle is always cleaned when I pick it up. Professional service. Never any unpleasantness. Vehicle is always cleaned when I pick it up. More

I am really impressed when the service department and advisor treat your car better than I would treat the car myself. Great communication to make sure I was satisfied. Ultimate Service Experience. Tha advisor treat your car better than I would treat the car myself. Great communication to make sure I was satisfied. Ultimate Service Experience. Thank you. More

The owner is very nice. Overall is good experienced. Just need to answer or called back not more than 24 hours window times. need to answer or called back not more than 24 hours window times. More

am impressed with the timely professional service we have received from Bavaria. Always friendly and informative!! received from Bavaria. Always friendly and informative!! More

My Appointment was great. Shop foreman was good and well knowledge, kind and friendly and service rep was friendly and well organized. Fast response. knowledge, kind and friendly and service rep was friendly and well organized. Fast response. More

My appointment was on time the operation and service rep was organized, efficient, polite, professional, timely, friendly. was organized, efficient, polite, professional, timely, friendly. More

Great efficient service. I was away and completed the transactions by text the way I needed it done. Only thing better would be if it was free. lol transactions by text the way I needed it done. Only thing better would be if it was free. lol More

If I could give their Service Department a negative star rating I would. As someone who works in the Automotive Industry, I have never seen a more poorly managed Service Department. The Advisors don't have rating I would. As someone who works in the Automotive Industry, I have never seen a more poorly managed Service Department. The Advisors don't have the proper information which most likely comes from poor training by the Service Manager. Their Service Manager will constantly fight you and pick & choose when she wants to help customers in need. The visor on my vehicle broke and is hanging down obstructing my view to drive. I was told - "It's not covered under warranty because it's caused by excessive force" - Truly amazing that they can determine my actions without even looking at the vehicle. It was caused by everyday use but rather than help the customer, it's easer to blame them. You can see that many people have mentioned their Service Manager - Jacqueline Brennan in their negative review. Clearly an ongoing trend. I called BMW Edmonton, they had the part ordered the same day and it arrived/got repaired within the week. No questions asked, no blaming. Covered under warranty. Negative 5 Stars if I could for their service department at Bavaria BMW. *This review solely reflects their Service Department and not the rest of the Dealership. More