Barry Cullen Chevrolet Cadillac

Incorrect diagnosis on 2015 Silverado Truck was in for service and break inspection. Had truck oil sprayed by outside source. They did a great job. Developed rear clicking noise. Was t Truck was in for service and break inspection. Had truck oil sprayed by outside source. They did a great job. Developed rear clicking noise. Was told twice by dealer it was the rear springs. My problem as oil got on the springs. I have owned and operated 5 GM pick up in my life time and never ever heard of this. Paid for service and cleaning of rear springs. Was told again to never get or put oil on the rear springs. Was told that noise would stop shortly. Noise continued and got worse. Fed up I went back to my trusted Service Garage I was using before I purchased my new truck. Inspection revealed brake system needed an major service. This was the cause of the noise. It has been good now for two weeks. Not sure what was done on the brake inspection completed by GM 5000k ago. I am very disappointed. The main reason I use the dealership is so I do not void any warranty on my GM truck. I will no longer be taking my truck in for any service work to Barry Cullen. The Service representatives are very good to deal with and very pleasant, but I have difficulty with the technical diagnosis I have received. I will only return for recall notifications or warranty issues. More

Service Centre This review is in regards to the Service Centre and their non-existent Customer Service. Steve Motyl (Service Advisor) and Mike Doucette (Service Man This review is in regards to the Service Centre and their non-existent Customer Service. Steve Motyl (Service Advisor) and Mike Doucette (Service Manager) were in no way helpful in regards to looking after our recently purchased Cadillac. They were more interested in belittling their customers than in solving the issue at hand. This was a warranty claim and by no means should have been handled so poorly. I am so surprised in this day and age, that someone in Service would say "You're not happy because you're not getting your way". Truly disappointed in this experience today. More

Charged for work not completed Our one car has only been to Barry Cullen for all it's service. We took it in recently for a list of things, one of which was the front left and rear Our one car has only been to Barry Cullen for all it's service. We took it in recently for a list of things, one of which was the front left and rear right tires leaking. We were also charged for a tire rotation. The day after we picked up the car our front left and rear right tires were low...they are still leaking and were never rotated. More

Great Service Thank you for understanding my needs and working to achieve them. I was frustrated with my truck issues and Lysa Morris did everything she could to so Thank you for understanding my needs and working to achieve them. I was frustrated with my truck issues and Lysa Morris did everything she could to solve them. More

Best service around, great people who work hard to help you. Had the battery of my 2011 Chevy Volt die on me, Barry Cullen Chevrolet diagnosed the problem quickly and due to the large expense of the repair vs th Had the battery of my 2011 Chevy Volt die on me, Barry Cullen Chevrolet diagnosed the problem quickly and due to the large expense of the repair vs the worth of the car, were able to sell me a new car instead. They could have let me go through with costly repairs on a high mileage car, knowing it would need more and more work thus more money for them in the long run at my expense - instead, they helped me out of a jam and put me into a new car ensuring reliability and lower running costs for me overall. Everyone I dealt with there - Lysa, Rob and Al - all went out of their way to help me out at a stressful time and I can't thank them, or recommend them, enough. Absolutely brilliant service, I've never been treated better by any company I can recall. I'll never even consider buying a car in future from any other dealer. Thanks Lysa, Rob, Al. Really appreciate all you did. More

Fantastic service....again Bought my Volt in May and just had my second service. The drop off was good, love just pulling into the garage and not having to park the car. Cam Bought my Volt in May and just had my second service. The drop off was good, love just pulling into the garage and not having to park the car. Came back cleaned and Jacques drove it to my house and dropped it off. I work in Toronto and do not get back home to Breslau until late so this saved me and my wife a lot of time in going to pick it up. This is the second time Jacques has done this and has offered to pick the car up at my house, take it to get serviced and bring it back at the end of the day anytime I need him to. This is above and beyond service! Many thanks Jacques. More

Outstanding Service and Staff!!! I'm from the US and I was involved in an accident on the 401. My car was towed to Barry Cullen to have my car repaired. I was not sure what the next s I'm from the US and I was involved in an accident on the 401. My car was towed to Barry Cullen to have my car repaired. I was not sure what the next steps were going to be but I was provided with such great service and understanding by Jacques Boily, I knew I was in good hands. The service team really took this situation seriously to make sure my car was repaired, walked me through the process, damaged parts and what was going to be done so the insurance company would understand the situation. With the "SLOW" process of this insurance claim, the repair took almost 3 weeks and Jacques was on top of this from day one. He kept me informed by text or emails on the status and was willing to help push the insurance estimator to get this done. The car was 200 miles from home and he made me feel like a real local to ensure it was being done correctly. I personally thank him for all his efforts, kindness and understanding and I would highly recommend this dealership to anyone in the Ontario area. More

Very nice and great person to see always there for me Jack is always there to help me at anytime,even at the last minutes of the day.I will always remember the time he has for me as a client Jack is always there to help me at anytime,even at the last minutes of the day.I will always remember the time he has for me as a client More