Barrie Volkswagen

Great service Again and again Jodi Bacon in the service department makes me feel like the most important customer , every time I go in. She treats every customer this way and thi Jodi Bacon in the service department makes me feel like the most important customer , every time I go in. She treats every customer this way and this definitely takes the sting out of the bill. She seems to take charge of the process and is often directing her co-workers to keep the shop running efficiently. More

Needed service was done Got what needed to be done in a reasonable time frame. Professional job! Service advisor was very friendly and helpful. They worked within my budget. Got what needed to be done in a reasonable time frame. Professional job! Service advisor was very friendly and helpful. They worked within my budget. More

Jetta Service A little disappointed to bring my car in for a service to fix a ticking noise within the engine. wait 2 weeks receive the car back with the same noise A little disappointed to bring my car in for a service to fix a ticking noise within the engine. wait 2 weeks receive the car back with the same noise present but 1400.00$ out of pocket. This cost related to 2 fuel injectors which had faulty readings, I paid for replacements expecting it to fix the noise but it had no effect.. The engine manifold was taken apart, the labor to do this was paid for yet somehow the main problem was overlooked. I am satisfied overall with the support I receive from the service desk and all of the employees working at Barrie VW. However I wish more concern was put into my car, I have spent a lot of money over the years in repairs. I have been patient and accepting of most costs and time required to do the work but I expect the proper time and work to be put in as if it were a car of your own. I can only rely on other modes of transportation to get to and from work for so long, to have to bring my car back 2 weeks after it came out of the shop seems like another horrible inconvenience.. More

Prompt and pleasant service! I was met promptly by very pleasant staff who attended to my scheduled car service needs. They reviewed the service details prior to the servicing of I was met promptly by very pleasant staff who attended to my scheduled car service needs. They reviewed the service details prior to the servicing of my vehicle (VW Jetta) and then ensured that my wait for the car to be serviced was satisfactory. A shuttle ride to and from a shopping centre was provided and the driver was very pleasant and polite. Chris was very attentive to the details of my car service appointment and made the experience a very pleasant and professional one. Thank you Chris! More

Jody Bacon I have been dealing with Jody now for the life of my car. She sets the bar on what customer service is about and I will only deal with her as I know a I have been dealing with Jody now for the life of my car. She sets the bar on what customer service is about and I will only deal with her as I know all expectations will not only be met, but exceeded. More

Great friendly service! Great service, and friendly staff. All very approachable and welcoming. This was my first service after the purchase of my new jetta. All questions we Great service, and friendly staff. All very approachable and welcoming. This was my first service after the purchase of my new jetta. All questions were answered with a smile. I would most definitely recommend this dealership More

Lynda Ashford service review Chris was extremely helpful and eased some of my fears regarding owning a Jetta. Tim was very knowledgeable, helpful and was able to decipher my "non Chris was extremely helpful and eased some of my fears regarding owning a Jetta. Tim was very knowledgeable, helpful and was able to decipher my "non technical" terms regarding my vehicle. More

Great job Took me on right away, got the work done quickly and professionally and had an all around great experience. Recommended for future problems. Great cus Took me on right away, got the work done quickly and professionally and had an all around great experience. Recommended for future problems. Great customer experience. More

This service visit was completed with ease. Impressed with the attentiveness of the service advisor. Very polite. The repairs done on my car were to my satisfaction. The technician, Sven, listen Impressed with the attentiveness of the service advisor. Very polite. The repairs done on my car were to my satisfaction. The technician, Sven, listened to my concerns and completed the repairs in a timely manner. More

Amazing experience Jodi was very helpful and I found the report they sent me about my car was very informative . I enjoyed reading facts about my car Jodi was very helpful and I found the report they sent me about my car was very informative . I enjoyed reading facts about my car More