Barrie Volkswagen

It was a quick enjoyable experience Good , helpful. Polite I already filled a lengthy serve for this last service so now being forced to do this again is unnecessary. I'm happy with my Good , helpful. Polite I already filled a lengthy serve for this last service so now being forced to do this again is unnecessary. I'm happy with my experience at your dealership . More

Lost trust in service Took in my Jetta to have the engine sensor replaced (covered under warranty). I drove it 3km and engine coolant leaked everywhere and it had to be tow Took in my Jetta to have the engine sensor replaced (covered under warranty). I drove it 3km and engine coolant leaked everywhere and it had to be towed back. Got that fixed and then a week later it had more issues (engine knocking and lagging). The service manager told me it was the intercooler kit that needed to be replaced and that it would cost $1600-$1700 and that it could damage my engine if I don't fix it. When I asked if it was covered under warranty, he said no (without asking the year or mileage on my car). I called VW customer service and found out it is covered under warranty but now the dealership is saying it is a minor issue and they won't fix it unless the engine light is on. I have completely lost trust in this dealership with regards to their work and their word - I strongly feel that the manager was trying to take advantage and get me to pay for a new kit that should be covered under warranty. Very disappointed! More

Great service as usual. Great customer service. The other comment was that the service took longer than anticipated. A day extra not to the fault of the service advisor thoug Great customer service. The other comment was that the service took longer than anticipated. A day extra not to the fault of the service advisor though. More

Consistent great service The service is consistent and the staff is accommodating. I had a few issues with my Passat and the staff were quick to get my car in and fix the iss The service is consistent and the staff is accommodating. I had a few issues with my Passat and the staff were quick to get my car in and fix the issues after the diesel software upgrade More

Knowledgeable Service Advisor When I came into the service centre without an appointment, I was given the immediate attention of the service advisor,Roger Waithe. He listened to m When I came into the service centre without an appointment, I was given the immediate attention of the service advisor,Roger Waithe. He listened to my concerns & was able to put my car right in the service bay to solve the problem. I am very pleased with the service I received & how the problem was solved without any reoccurrence. More

good experience My rating is based on my expectation of service that I would provide to a customer if I were in the position of a service representative. My rating is based on my expectation of service that I would provide to a customer if I were in the position of a service representative. More

Barrie VW I recently purchased a brand new gli at the barrie location after an accident claim. With the help of Ian and Brandon I was out of there in no time wi I recently purchased a brand new gli at the barrie location after an accident claim. With the help of Ian and Brandon I was out of there in no time with a car a truly wanted. Awesome service and even nicer people, what a great dealership! More

Great Service Thank you for your service -- I was treated with respect and received the service I was expecting. See you again soon. Always friendly and always fre Thank you for your service -- I was treated with respect and received the service I was expecting. See you again soon. Always friendly and always fresh muffins :) More

All good The service was good and accommodating as they did everything possible to make sure I was able to get to my office or had a car for my appointments. The service was good and accommodating as they did everything possible to make sure I was able to get to my office or had a car for my appointments. More

Excellent customer service all around!! I was very pleased with the level of customer service I received. Everything was done in a timely manner and for the price I was quoted. Very happy cu I was very pleased with the level of customer service I received. Everything was done in a timely manner and for the price I was quoted. Very happy customer!! More