Bank Street Toyota

Bought a new Tacoma from Bank St Toyota and they were great. Rob and Mo were easy to deal with and always ready to answer my questions. I would totally recommend this dealership. great. Rob and Mo were easy to deal with and always ready to answer my questions. I would totally recommend this dealership. More

Orderred My RAV4 in February with James. He was easy to deal with, and very friendly. I was kept informed as to the progress of my order by James. Go see him if you are looking to buy a To He was easy to deal with, and very friendly. I was kept informed as to the progress of my order by James. Go see him if you are looking to buy a Toyota. More

July 2022, I took my 2019 rav4 to check why my transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $1 transmission is jumping. A technician rode with me for 10 minutes to tell me it was normal , Bank street Toyota charged me one hour labour rate of $162 for no services rendered. Blatant thievery. I will not go or refer anyone to go there. please take heed of this shady operation. More

Their valet damaged my car in a rear-end accident. It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaire It has been a week and five attempts to contact them about the repairs. They can't be bothered to respond to my requests to have the damage repaired. This certainly is NOT anywhere close to the service Mr. Mendes provided. More

They sold me a car with a bit of paint missing. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again. They won't get back to me. Been a nightmare. Once they sell you a car you dont exist anymore. Had 1st service done there and also tires. Never again. More

Just picked up my 2022 Toyota RAV 4 and it is great. James and Moe were fantastic to deal with, made the whole process very easy and effortless. I would recommend them to anyone looking to buy a new To James and Moe were fantastic to deal with, made the whole process very easy and effortless. I would recommend them to anyone looking to buy a new Toyota. More

Awful behavior They advertise 2021 low mileage Toyota Rav 4 and call us to set a test drive and then manager says it is just for show and you can order a new model in a high price Wasting time with this Rav 4 and call us to set a test drive and then manager says it is just for show and you can order a new model in a high price Wasting time with this fraud people . Never trust with these guys by their certain speaking language More

Started at the Toyota in Kanata - I went to see a Highlander and the guy gave me a bunch of B.S. and at the very end told me that the car he was showing me was sold but he could order one for me. Why Highlander and the guy gave me a bunch of B.S. and at the very end told me that the car he was showing me was sold but he could order one for me. Why would you not tell me at the beginning of the conversation? Fast Forward to the next day I went to Toyota on Bank Street. I dealt with Rob and honestly the best person I have dealt with. He was easy to talk to and honest. The process was smooth even after someone (no names) tried to upsell me on everything else. So a few months go by and get a text - From Rob and he just replied saying hope I was enjoying the car and any issues to please let him know. Toyota if you are listening... Treat your customer like Rob would. Down to earth and someone to listen to what you are actually looking for. Will be in the market for a Hybrid sometime soon and will go back to Rob. You're the man! Chris and Sarah (2021 Highlander) More

Called multiple times including at 9:30 AM when not usually busy. Always goes to voice mail. Good luck trying to sell a car. usually busy. Always goes to voice mail. Good luck trying to sell a car. More

Do not take advise from Bank Street Toyota service department. I called the service department because my remote auto starter was not working and she advised me to have my tire sensors checked becaus department. I called the service department because my remote auto starter was not working and she advised me to have my tire sensors checked because the warning light was on. I called Uni-glass Plus/Zeibart where the auto remote starter was installed on my 2020 Toyota Camry at purchase from Bank Street Toyota. The issue was cleared up in two minutes and the remote starter is working again. This is the bad advise you receive from Bank Street Toyota service, apparently the service advisor doesn't know her job or what she is talking about. I highly recommend using another dealership or mechanic shop. More