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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,442 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,442 reviews

July 24, 2025

Customer service in the service department needs improvement. It is very difficult to get in touch with your service advisor and they give the impression that they don’t care very much. More

by Rosie508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren
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July 24, 2025

We had nothing short of a great experience buying with Principle BMW. Jacob was our sales associate and he made it easy…no pressure and quick to follow up with questions. More

by Mndjo912
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2025

The dealership is nice and clean. The staff is very friendly and professional. I am extremely satisfied with my last visit. More

by Antonio.d.barron76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
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Jul 20, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Quick and efficient one-day service on my BMW. Appreciated a complimentary LIFT ride. Would return for future maintenance. More

by Lbedoyt1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John G.
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Jul 13, 2025 -

Principle BMW of San Antonio responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 06, 2025

Associates are very helpful very knowledgeable vey professional very informative very precise and they are thorough More

by jraluyen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2025 -

jraluyen10 responded

Holly Bell is very professional very helpful knowledgeable and informative

July 04, 2025

Holly services advisor top notch does a good job explaining process and keeping me advised More

by thadkenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 10, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2025

Everyone was kind and organized. My advisor has great communication in updating me about my car status. More

by Lauraann35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Cassil
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Jul 04, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Feel free to reach out to us if you need anything. Have a wonderful day.

July 01, 2025

Best experience ever purchasing a vehicle. Listened to the customer and very service oriented towards the buyers requests. More

by Tmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Principle BMW of San Antonio responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2025

A BMW dealership offers new and pre-owned BMW vehicles, professional maintenance services, parts, and financing options. More

by Trina20aka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt
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Jul 03, 2025 -

Principle BMW of San Antonio responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

Professional, friendly staff. Answered all my questions and kept me informed every step of the way. More

by DMG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Lara
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Jul 03, 2025 -

Principle BMW of San Antonio responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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