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93 Reviews of BMW Markham - Service Centre
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October 08, 2021
Any time I have to take my car in for service the attention to customer service is excellent. They keep in constant communication with me and they service my vehicle in a timely fashion. When my vehi attention to customer service is excellent. They keep in constant communication with me and they service my vehicle in a timely fashion. When my vehicle is returned to me it's always washed which is a bonus! More
by sian.crooks
Employees Worked With
Iriana Palomares
Helpful August 06, 2021
What it did was perfect. Every step of car service was patient, courteous. Let the customer feel at ease, convenient and not worry about anything. patient, courteous. Let the customer feel at ease, convenient and not worry about anything. More
by Happy
Employees Worked With
July 13, 2021
Was impressed with how organized the dealership was with Covid concerns and for their customers. Customer service communicated well during the time I dropped off my car and picked it up. Covid concerns and for their customers. Customer service communicated well during the time I dropped off my car and picked it up. More
by Happy Customer
Employees Worked With
July 01, 2021
Antonio was the one helping me with my vehicle's service and he had explained very well with the details. The service was fast and satisfying. and he had explained very well with the details. The service was fast and satisfying. More
by Peggycheng
Employees Worked With
June 09, 2021
My family has been enjoying the great service from BMW Markham for more than 15 years. It is a very great experience to buy our BMW cars and enjoy the after-sales service through BMW Markham. They treat u Markham for more than 15 years. It is a very great experience to buy our BMW cars and enjoy the after-sales service through BMW Markham. They treat us like the family members! We thanks them very much! More
by happydan23@gmail.com
Employees Worked With
December 29, 2020
Incompetent "advisor", just doing the work as a receptionist. He can be eliminated to save the cost charged to customer. Don't understand why we need this middle man? receptionist. He can be eliminated to save the cost charged to customer. Don't understand why we need this middle man? More
by William
Employees Worked With
September 25, 2020
Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!! More
by lrs
Employees Worked With
August 21, 2020
Booked a service appointment for a regular brake fluid change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay ove change at 10:45. 3 hours later I was contacted to say that they would not be able to complete the service that day and the car would have to stay over the week-end. I replied that I refused an earlier service appointment as I did not want to leave the car over night so this was unacceptable. I asked why then don’t you communicate that a service appointment is worthless if there is no assurance that the work will be completed that day. More
by Pat
Employees Worked With
July 29, 2020
They don't care about safety issues Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly. More
by timmotimtim
