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BMW Markham - Service Centre

Markham, ON

4.7
93 Reviews
Call Service Center (905) 477-2212

93 Reviews of BMW Markham - Service Centre

Sort by
April 10, 2023

Very good . Super good.I like the service .take less than 2 hours .all done .Thank you More

by June
Recommend Dealer
Yes
Employees Worked With
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Social Media
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Shen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

BMW Markham responded

Hi June! Wow, that you for your lovely review! It is great to see that our team has put in the necessary work to earn your 5-star rating! Until next time, we wish you all the best.

Helpful
March 28, 2023

I had great deal with Justin in the Sales Dept. Supportive, good communication. Highly recommended. I had terrible experiences with Andrew in the Service Dept. No help if you are not paying cu More

by JJ
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2023 -

BMW Markham responded

Hi J.J., Thank you for letting us know what exactly went into rating us 4-stars. Although it is lovely to hear about the level of customer service Justin Ni provided, it is regrettable to learn about your service experience. We want our clients to be 100% satisfied with the given service and client care they receive while visiting our store, and we apologize that for you, this was not the case for. We hope you will continue to consider our store for future needs so that we have the opportunity to show you that we here at BMW Markham learn from feedback and strive to provide exceptional client care.

Helpful
March 21, 2023

Very knowledgeable technician and understand well with my car maintenance. The report given is excellent. More

by Kayhan
Recommend Dealer
Yes
Employees Worked With
Iriana Palomares
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Mar 22, 2023 -

BMW Markham responded

Hi Kayhan! It is so lovely to hear that Iriana has done an exceptional job providing exceptional client care! Thank you for taking the time to leave a review! We hope to see you again down the road!

Helpful
March 16, 2023

Efficient, polite, careful, detail, clear, responsible, friendly, good coordination, replied within a short time upon a call. More

by YF Lam
Recommend Dealer
Yes
Employees Worked With
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

BMW Markham responded

Hi Y.F. Lam, Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and we hope that we can have the opportunity to work with you again soon.

Helpful
February 03, 2023

Prompt customer service with amazing communication. I highly recommend BMW Markham for any BMW needs. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

BMW Markham responded

Hi Steve! Thank you for both your review and recommendation! We are pleased to hear about both the level of client care and communication you received as we strive to provide exceptional care and communication to 100% of our valued clients! We hope to see you again down the road. Until then, we wish you safe travels.

Helpful
December 10, 2022

Went for a RECALL for the Blow-By Heater. They DAMAGED the ELECTRICAL PANEL. - Both issues above were fixed without charge as they were CREATED by BMW. Car was at the dealership for 8 days. More

by Suhas
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2022 -

BMW Markham responded

Hi Suhas, Thank you for taking the time to leave a review about your service experience with us. It’s unfortunate to see that we did not provide the 5-star customer service we strive to deliver to every customer. That being said, please consider reaching out to me directly at your earliest convenience so I can address this concern with you, thank you. Best, Rohan Beersa Service Manager 905-948-2936

Helpful 2
December 01, 2022

Excellent service! Justin Ni is very professional not only for sales but also post sales service. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Leung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

BMW Markham responded

Hello Mike! It is great to hear that Justin Ni is ensuring that our valued clients are satisfied with their purchases. Our main focus here at BMW Markham is to provide exceptional service to those that provide us with the opportunity to earn their business. Congratulations on your new car and we would love to see you again down the road.

Helpful 1
November 30, 2022

We were provided with a good reliable efficient service for my car. I take my BMW to this dealership for its professionalism. I hope there is a complimentary exterior wash, liquid top ups and a basic detai More

by ShkF
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rohan Beersa
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Dec 05, 2022 -

BMW Markham responded

Hello, We appreciate you taking the time to bring your concerns to our attention. Every customer who provides us with the opportunity to earn their business deserves a first-class experience. It is regrettable to learn we fell short of that during your recent visit with us. I would like to apologize for any inconvenience this may have caused you. When you get a chance, please reach out to me as I would like to talk with you about the details of this experience. Best, Rohan Beersa Service Manager 905-948-2936

Helpful
November 28, 2022

fast, good manner, good altitude, friendly. when pick up my M340 after hour. The pick up machine is very advanced and efficient. More

by K Dick
Recommend Dealer
Yes
Employees Worked With
Kennard Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

BMW Markham responded

Hello! Ensuring that we get our customer's cars back to them in a timely manner is one of our main priorities. Thank you for not only leaving us a review but for also letting us know you enjoyed using the kiosk. We look forward to seeing you again down the road.

Helpful 1
November 18, 2022

No matter Salesperson or Service team, they performed professional and explained clearly with patience when I ask them questions More

by simontam56
Recommend Dealer
Yes
Employees Worked With
Andrew Mak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lili from Mini
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Dec 06, 2022 -

BMW Markham responded

Hi Simon! Your kind words are truly appreciated. It makes us proud to hear that no matter the department, you are enduring 5-star worthy customer care! Thank you for leaving a review and we look forward to seeing you during your next visit.

Helpful 1
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