Avalon Ford Sales

Horrible, horrible service... stay away!!!!!! on December 6th 2017, I had my truck in for regular maintenance. There was a number of issues they addressed. one of those was brakes. whn I left the on December 6th 2017, I had my truck in for regular maintenance. There was a number of issues they addressed. one of those was brakes. whn I left the dealership it was clear to me that something was wrong with the truck. I could smell something burning and my fuel consumption jumped from around 15L per 100km to over 18 in just a couple of days. I had owned the truck for 4 years at that point, so I know something wasent right. I took it back on December 15 for them to look at it again. I was called and told the truck was find. I did not accept that, and asked them to check the brakes as it could be the issue. again, they said nothing was wrong and tat my increase fuel consumption was a result of winter driving. they must think I am an idoit. fast forward to April 20th. I cannot go on any further driving the truck with the smell of buring, the noise coming from the wheel and increased fuel consumption. when it was checked, surprise, surprise, the caliper is seized. at this point the dealership tried to charge me for the brakes, which are normally covered under warranty, because the caliper caused the damage. well, the damage would not have been there if they had done their job in December when I asked them too. next, both of these appointment required me to leave my truck at the dealership over the weekend because it was late I the day before the work was started. I dropped the truck off the day before, so I shouldn't have to wait that long to get service. when I asked why my truck was put off, I was told that customers who wait for their truck come fist. this is xxxxxxxx!! what is the point of making an appointment if you are not going to perform the work? I have request that the service manager call me twice, but still no call. I guess it is not the service managers job to deal with service issues. I am very disappointed with the service. stay clear of Avalon Ford More