Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Aurora Chrysler - Service Centre

N/A

15 Lifetime Service Reviews

14535 Yonge St, Aurora, Ontario L4G 6L1

15 Reviews of Aurora Chrysler - Service Centre

Sort by Write a review
October 05, 2017

"Mis-alignment of front end cost me a set of tires"

- Jason H

I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at no charge to me. When I got my vehicle back, the technician had neglected to do a front end alignment after the work and so the steering wheel was not strait. I had to take the vehicle back to them to have that condition corrected. Fast forward about 7000km later, I am in Alaska on a road trip, when I noticed that my two front tires have worn down to completely bald in just 2 months. Being a licensed mechanic myself, I quickly checked the alignment with a tape measure and verified that the alignment was not properly done, which is what caused the extreme and irregular tire wear. I had the tires replaced in Alaska, and immediately reached out to Aurora Chrysler to advise them of the situation, and to request that they cover the cost of the tires, and perform another alignment on my vehicle when I arrived home. I had to pester them for nearly 7 days before they responded, declining to cover any of my costs for damages. I sent another email with more questions about their decision and never got any response from them in writing only that I could come in and have a meeting. In that meeting the Dealership GM was going to “Goodwill” me some cash for my troubles (How can it be “goodwill”… it was their mistake????). He offered my 50% (he assumed my tires were already half worn out, so he “prorated” the price, they were 8 months old) of his cost on tires. That’s roughly $150 to cover my $550 bill in Alaska. What a slap in the face to an otherwise good customer, who has now come back to them with problems 3 times on the same repair. Very unimpressed by the professionalism (or lack thereof) at this dealership. I was treated very poorly by the GM during our meeting, who actually opened the meeting with these words: “I don’t want this to take long, so here’s my offer, take it or leave it.” They are a great place to go for repairs, as long as nothing goes wrong. If you have a problem with something they’ve done, they clearly do not stand behind their work.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Frank GM, & Shop Foreman
July 30, 2017

"Excellent service!"

- JCOGS

We have been going to Aurora Chrysler for routine maintenance since owning our vehicle. We have never experienced any issues with this dealership. Service advisors are always very friendly and helpful. Work always completed in a timely manner.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christina Douglas
July 26, 2017

"Marvelous dealership"

- Happy go lucky

I give this dealership a 5 stars rating based on the following: - Warm reception every time I walked in there. - Advisors are very knowlegable and very attentive and patient on my questions. - The estimates are quite accurate. - All maintanices and services were done on a timely fashion. - They always make the after service call to make sure my vechile is running peoperly. All and all, a wonderful dearlership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Chan
July 26, 2017

"Great service"

- Jeep15

I would recommend this dealership to anyone friendly and polite service advisors great service they are very experienced they make you feel at home and no hassles

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
March 17, 2017

"Terrible Service "

- Mjhsub

Bought winter tires and rims from here in Nov. Right away there was a terrible vibration which I took back to check the balancing. They said it was out but fixed now. Left and still vibrating. I drive all over Ontario for work and I live 45 min from the dealership. It is hard to schedule to come back and is wasting my time. Needless to say it has been back 6 times a day once they sent me somewhere else to get them done. The last time I dealt with Frank GM who swapped them for new tires and rims that they removed from their service shuttle. I am guessing they removed NEW rims and tires from their van because they were the same type as the ones I bought and have the same issue and they couldn't fix them either. So reluctantly I let them swap them and still vibrating all over Ontario. I tried contacting Frank the same week to tell him these are no good as well. No response from him still. This is now going on 4 months and still no resolution and my van still shakes. I will never buy anything or get service at this dealership ever again!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Everyone in Service and Frank GM
February 21, 2017

"Pathetic , scheduling means nothing , poor communication."

- Ja

Quality of work or material poor, warranty issue for a repair, schedualing a first am appointment means nothing. After waiting 1.5 hrs so far there has been no mention the original tech who performed the service is not in. Therefore another tech has been pulled of their work and is now looking at my vehicle which is used for work purposes.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager
February 25, 2016

"WORST SERVICE EVER !!!!!"

- Scarecrow

I brought my 2012 Jeep Wrangler sport in to them in December because my clutch went, the amount quoted to me and my GF was $2000.00 but when I went to get it from MIKE (Service Manager) the new amount was almost $2800 !!!!!! We then contact Frank Chan who adjusted it back to the $2000 and we were on our way a little pissed off but ok because he dealt with the BS from MIKE, who then claimed he didn't say it (LIAR). Now my Jeep had 66,000 KM on it at the time and now here I sit with my clutch broken again after driving it a month and for 1043 km. I brought it in on Tuesday morning and by end of day no phone call nothing letting me know what's up. I then left a message for my advisor Evan to call me back so I knew what was up. He called back and then said to me that they were going to wait until Monday because the mechanic is away until then who worked on my Jeep in the first place. I'm like I don't care who is away, why do I have to wait, I said what are you going to do, he said SORRY. I said I can't be without my Jeep for another weekend and still know nothing until Monday when the mechanic is back and has a chance to look at it. I again said not acceptable so they said they would have the head mechanic look at it and get back to me. Now I received an email from MIKE who wants me to come to the dealership so we can talk in person, I'm like I don't know what we have to talk about, what's wrong with my Jeep and are you fixing it ?? He then says I need to come over there and talk to them but could I authorize them for 4-6 hours of labour to identify the issue ?????????????? xxx, are you drunk ????? So now here I sit with no answers in 3 days and they want me to pay them or authorize them for more work ??? Also I should mention, they charged me 11 hours for a clutch, every dealer and shop I have spoken to said no more than 6-8 hours labour is enough for a full clutch re-re !! Not sure how this will end up but I will update this posting when I do.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike, Frank, Evan
November 07, 2015

"Great Service and same day repair"

- Peter

Took my Dodge Ram pick-up right away. Same day repair and not over estimate. Was able to get the part and install sooner than expected.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deanna Goudis
October 05, 2015

"BEWARE OF THIS DEALERSHIP!!!"

- Max123

BEWARE OF THIS DEALERSHIP. They will deliberately break or damage parts to your vehicle when you bring your car in for service! The Service Manager Mike is a thief and treats his customers with complete disrespect!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike, Evan
June 05, 2015

"The other reviews must be by employees..."

- lee42

Bought a new 2015 Grand Caravan and we've had nothing but problems. The navigation system has had to be replaced twice, air conditioning didn't work on the passenger side and now the paint on the front bumper is coming off. They are saying it's due to stone chips? I live and drive my van in the city, van has never been down a dirt road? I've owned many Chryslers in my life but their quality and workmanship has gone down hill. I should have bought a Honda! My uncle bought a Chrysler 200 convertible and he cannot get in or out of his car in cold weather, Chrysler is doing nothing about it! Just like my van!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tony Aydinli
1
1 - 10 of 15 results