Wow!!! Stop right there!!! If your going to get a new car & you have the option...GO TO ANOTHER DEALERSHIP!! Where do I begin? I saw a car online...I call in. They assign me to a newbie by the name of Anderson. I walk in with my cousin. We all learn about each other. Go for a test drive. All fine... we told Anderson what price point we're looking at. He says its fine. We start the negotiation process. We go back & forth. Finally after spending +2 hrs at the dealership we get an offer from the 'manager' which andersons negotiated 'on our behalf' at $48,500. It was one of the biggest purchase in my life so we came back at $48,000, up from $47,000. I tell Anderson its $500, please wrap it up. He comes back to us & says you xxxxed up. My manager now says the price is $48,900. We were like what???? We walked away. Went downstairs. Discussed it. Thought hey we've been in sales between us for a combined 25+ years. Lets go offer $48,500 & wrap it up. Its a nice car. Wrap it up. We go back up & tell anderson we're ready at $48,500. He goes back to the manager. Comes back & says its not available at the $48,500. Its up $400. Thats when we lost it. My 32 year old cousins worked in sales since age 14. Very successful individual. I have a degree in business, worked as a business development manager & i own my own business. We've never encountered such an experience. Basic human instint is everyway wants to 'win' & this dealership that day decides to make us feel like 'losers' due to how they pursued the sale on $400. Had anderson initially said $48,900 is rock bottom. Thats acceptable but telling someone that hey i made you a lower offer but you cant have it now leaves a horrible taste in your mouth. I told anderson i wouldnt wish that experience on your parents or friends. He agreed. In trying to win the 'battle' - the sale, they lost the 'war' - future business / referrals. My cousin was VERY interested in the new Q7. But he vowed never to go back to this dealership. And I've warned over half a dozen serious audi customers - personal connections. I ended up eating any pride or dignity & backing the car 2 days later because the vehicle was used and I didn't have any better options. ...And then as I'm driving on the highway with the family on Canada Day. I was on the hwy & it started raining, pouring. And I realized the windshield wiper doesn't work, I nearly got into 2 accidents pulling the vehicle to the side of the hwy. Had to take a taxi home on Canada Day. I message anderson. He apologizes. Gets reception to book me in. Says he will see me there. I was at the dealership 3 hrs...no sign or message from anderson... great after sale service!! I was also given the runaround on the colour markers!! Yayyy!!!