Ancaster Toyota

I just had winter tires change but before I had to wait for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires for 3 hours knowing the winter tires they going to mount was not the one I purchase and they don’t even let you know and not even 12 hours the tires pressure showing and I called Tuesday they hold me after they hang up and I tried to called again they said they were closed it was 810 am when I call how was that possible did the owner of the store know what is going on in the dealership or the manager? More

I love my Toyota Rav 4 but i have to say when i received my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that i my car it looked clean on the outside but it was definitely not detailed properly. The wheel wells were completely filled with mud. The odor that is coming from it now - dog smell coming from the vents is awful. Told my sales person about this said he was sorry and that they had a new person detailing and never heard back from him when i requested that they detail is properly. Very dissatisfied and would not recommend this location. Should have stuck with Toyota Performance in St. Catharines. More

I would not return to this auto shop knowing what I know now. The mechanic damaged my ABS sensor while changing out the brake pads. The service manager blamed "tough canadian winters" and said that parts ju now. The mechanic damaged my ABS sensor while changing out the brake pads. The service manager blamed "tough canadian winters" and said that parts just spontaneously fail. What a massive coincidence that the sensor happened to fail under their care. Keep in mind this all happened after being over charged (almost double) and the advisor failing to provide a written quote. The emails I received from the general manager and service manager are littered with misinformation, disgraceful customer service and a poor understanding of the consumer act. If I could give zero stars I would. More

One of the best Service experiences we've had. Mr. Leggat was very helpful and his product knowledge was exceptional! We would not hesitate to recommend this dealership Group to all of our friends and family was very helpful and his product knowledge was exceptional! We would not hesitate to recommend this dealership Group to all of our friends and family. More

Just bought a 2021 RAV4 from Roxanna at Ancaster Toyota. I highly recommend buying from her. She is a friendly, no pressure, knowledgeable sales rep. My wife and I are totally satisfied by both t Toyota. I highly recommend buying from her. She is a friendly, no pressure, knowledgeable sales rep. My wife and I are totally satisfied by both the RAV4 and the purchase experience ! More

I am a new customer to Toyota Ancaster, from Brantford. The service provided to me in my preowned vehicle purchase was nothing but friendly and honest. Jake and Nicholas were willing to listen and address The service provided to me in my preowned vehicle purchase was nothing but friendly and honest. Jake and Nicholas were willing to listen and address all my concerns. I was impressed with how quick my emails enquiring about preowned vehicles on the Toyota website were responded to and appointments were set up. Ancaster Toyota shopping experience over all was very good. I was happy and excited to purchase a certified preowned vehicle and confident my first Toyota will bring nothing but years of safe and worry free driving . Ancaster Toyota customer for now on. More

Service manager is beyond rude and insulting. I told her once what my greveince is and her words. Well you signed the service agreement so you have to pay diagnosis. Wow that's the response you get when once what my greveince is and her words. Well you signed the service agreement so you have to pay diagnosis. Wow that's the response you get when you point out that the problem is their fault to begin with?? Not to mention they repair it on extended warranty instead of paying for it themselves like they should. Then have the audacity to ask me to pay for the diagnosis. Never again I'm going to this dealer. More

Terrible experience. Vehicle was missing tow package when we picked up our new Highlander. Brought it back to service department to have it installed. They totally scratched the rear bumper. Denied i when we picked up our new Highlander. Brought it back to service department to have it installed. They totally scratched the rear bumper. Denied it. We fought with service department. They offered us two Service #1 packages to come in for future oil changes. Now they say the Service #1 doesn't include oil change. Terrible short, abrupt, not helpful to talk to. Stay away from this place!! More

This was the absolute worst customer service we’ve ever experienced after having multiple issues go wrong with our vehicle that was under warrenty. We had noticed our air conditioning wasn’t working proper experienced after having multiple issues go wrong with our vehicle that was under warrenty. We had noticed our air conditioning wasn’t working properly in the vehicle that we hadn’t even owned for a year. We brought it in and they confirmed there was a leak, but they wouldn’t find it. Dye was then put in with them topping up the freon, it was over a pound less. They had our vehicle for the week and couldn’t locate the leak. Keep in mind the compressor was fixed when a separate issue arose a couple months ago. It appears the freon leaked out when they changed the compressor or there’s still a small leak that we haven’t been able to locate. They demanded we pay a diagnostic free of $190. We never paid a diagnostic fee for any of the other issues we had with the following, sensor malfunction in the gas lines, the radio and the compressor. Remember we’ve only had this car for max 10-11 months. Worst experience of our lives....I DO NOT recommend this Dealership. When Stuff goes wrong they don’t take responsibility for their vehicles and they don’t stand behind their warranties. We dealt with Justin in service. To all my horse people that we recommended that needed trucks.....DO NOT go to them! They will leave you hanging and nickel and dime you! Buyer beware! More

We just picked up our 2020 Rav 4. We had the best experience possible at Ancaster Toyota..Jordan Wilson went above and beyond to accommodate us, as we needed our vehicle earlier than expected. He is experience possible at Ancaster Toyota..Jordan Wilson went above and beyond to accommodate us, as we needed our vehicle earlier than expected. He is a very professional salesman and very polite..We will highly recommend him to others. Thank you Jordan.. More