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Alberta Honda - Service Centre

Edmonton, AB

4.6
210 Reviews

210 Reviews of Alberta Honda - Service Centre

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March 30, 2023

Absolutely awesome customer service. Glenn, service supervisor, immediately went out to my vehicle to personally evaluate the cause of sound coming from my vehicle More

by Banks
Recommend Dealer
Yes
Employees Worked With
Glen
May 02, 2023 -

Alberta Honda responded

Thank you for the 5-star review Banks! We always strive to provide the best service possible, and we are glad you are happy with your visit to our dealership!

March 13, 2023

Amazing people, professional and friendly, always ready to deliver your request on time and ready to give you the necessary advice in regards to your issues. Keep it up! More

by George Buzeiche
Recommend Dealer
Yes
Employees Worked With
Melissa from Fast Lane
Mar 21, 2023 -

Alberta Honda responded

Thank you for this great review George! We always strive to provide the best experience possible, and we are glad you chose to visit us!

March 09, 2023

Everything is done quick. Very organized and easy to deal with. Thank you for washing my car too More

by Jane
Recommend Dealer
Yes
Employees Worked With
Service department, receptionist
Mar 21, 2023 -

Alberta Honda responded

Hi Jane, always happy to help! Thank you for the great review, and we look forward to serving you again!

March 02, 2023

Horrible customer service, had me make an appointment after I tried to make sure they could get the work I needed done in a day, then had me leave my car there after I confirmed again at the appointment More

by Zach
Recommend Dealer
No
Employees Worked With
Maria 0 stars Rebecca 0 stars
Mar 21, 2023 -

Alberta Honda responded

We're sorry to hear about your negative experience with our dealership, Zach. We apologize for any inconvenience caused by the miscommunication regarding the availability of parts and for the delay in returning your car. We understand how frustrating it can be to be without transportation and we regret that we were not able to provide you with the service you needed in a timely manner. We take these issues seriously and will be addressing them with our team to ensure that this does not happen again in the future. Providing excellent customer service is our top priority and we are disappointed to hear that we fell short in your case. We appreciate your feedback and hope that you would consider giving us another chance to earn your business in the future.

February 22, 2023

Went in for a factory recall repair. Great customer service and maintenance was completed quickly and as requested. No concerns. More

by MrT_primetime1980
Recommend Dealer
Yes
Employees Worked With
Danielle, Lemoignan
Mar 21, 2023 -

Alberta Honda responded

Thanks for the top-notch review MrT. We do our best, and we are glad you chose Alberta Honda for your factory recall!

February 01, 2023

I really the appreciated all the communication I received from Danielle. I was kept up to date on everything that was happening. Great service:) More

by nadinemac
Recommend Dealer
Yes
Employees Worked With
Danielle
Mar 21, 2023 -

Alberta Honda responded

Hi Nadine. We are happy Danielle was able to assist with your experience at our dealership. Thank you for your 5-star review, and if there is anything else we can do please do not hesitate to ask!

January 31, 2023

Friendly service. Notifying me when I need a service on my car without making me feel pressured for timing. More

by Jnsevigny
Recommend Dealer
Yes
Employees Worked With
Rebecca ?
Mar 21, 2023 -

Alberta Honda responded

Hi Jnsevigny, thank you for sharing your positive experience with our dealership. We're glad to hear that you found our service to be friendly and helpful, and that our team was able to notify you of your car's service needs without making you feel pressured. We appreciate your feedback and hope to see you again at our dealership when it's time for your next service appointment.

January 27, 2023

I impresed about the service I got free passenger air bag it’s excellent .thank you More

by Alberta honda
Recommend Dealer
Yes
Employees Worked With
Recall for passenger air bag
Mar 09, 2023 -

Alberta Honda responded

Hi. Thank you for visiting Alberta Honda. We are glad you were satisfied with your experience, and we look forward to serving you again.

January 22, 2023

Very Friendly staff, Danielle was awesome we will be back for more services in the future More

by Karla.brook
Recommend Dealer
Yes
Employees Worked With
Danielle lemoignan
Jan 24, 2023 -

Alberta Honda responded

Thank you for sharing this great review Karla! We're so glad you are happy with your experience at our dealership, and that Danielle could help. We appreciate your business, and for choosing Alberta Honda!

January 19, 2023

Very dissappointed with the work done on a recall for my 2022 Honda Ridgeline today. The idle stop was required to be updated. After leaving the dealership the motor would not shut down at idle. I called a More

by bezer
Recommend Dealer
Yes
Employees Worked With
Service
Jan 24, 2023 -

Alberta Honda responded

Hello Bezer. Thank you for taking the time to review us. We always strive to provide the best service possible, and we apologize that your experience did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is invaluable. With regards to your experience, we would like to know if this was resolved. We want to assist you further so please speak to our Service Manager at 780-474-8595 so that she can help.

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