This dealership, and specifically the service manager Andrew Czornoba, were responsible for one of the most horrific dealings in business I have ever experienced. Do not take your vehicle to this place unless you want to be treated in a very unprofessional manor. After being in a bad accident where the entire front end of my car was removed by a person running a red light, the insurance company decided to repair my car. The car ended up having $23,000 in repairs at an authorized collision shop. The vehicle was returned to me and immediately started exhibiting gear shift problems. When the car became inoperable 48 hours later I asked the insurance company to take my vehicle to Acura on Brant for a complete diagnosis of the problem. Without consulting me, Andrew immediately sent a report to my insurance company saying that the current problems (detached shifter cable bracket) were purely the result of "driver abuse", even though the car was dismantled from the gear shift forward during the repair (including the removal and re-installation of the bracket.) The result of this report was to have my insurance claim cancelled leaving me on the hook for any further repairs. Trying to reason with Andrew was impossible - I told him of the myriad of problems I experienced the moment the car was returned to me, all symptomatic of a bracket that was not properly re-installed, but this fell on deaf ears. I was then told by Andrew to "enlist the assistance of an alternate Acura dealer" for any further work. After meeting with the GM of this location to voice my concerns, Andrew rewrote the report to my satisfaction, but later admitted in an email that he knowingly sent a false report to my insurance company, and ostensibly committed insurance fraud. In a further meeting with the owner of the dealership, Brian Leggat, I was told I was "acting like a child", and my concerns were summarily dismissed.
I towed my vehicle to another dealership where they explained to me that the problem I was experiencing could never be caused by driver abuse - in fact, there was no level of driver abuse that could cause this problem and the obvious problem was faulty re-installation of the bracket. A new appraiser was sent by my insurance company to look at the car - he said whoever diagnosed the problem as "driver abuse" (Andrew Cznornoba) demonstrated egregious incompetence and obviously should not be in charge of service for a dealership. The claim was reinstated and my car was fully repaired.
NEVER take your vehicle to this location, and if you ever come across Andrew Cznornoba in any of your dealings, run for the hills as quickly as possible.