Acura Pickering

I purchased my very first car from Acura Pickering, it wasn't a Acura.. It was a trade in but I can honestly say I am very overall satisfied the service I received. Tara was incredibly amazing she wasn't wasn't a Acura.. It was a trade in but I can honestly say I am very overall satisfied the service I received. Tara was incredibly amazing she wasn't just a sales person, she looked out for me and made sure I would walk away happy with my purchase. On a personal note she went above and beyond by leaving an amazing thank you card in my new car, and I saw it when I came out after getting the keys to the car. Despite the complications I had of my own personal stuff, I walked away very happy! Also, the Senior Finance Manger was incredible too! He went above and beyond to make sure the car met my budget needs! I definitely recommend their service to my family and friends! I will definitely go back in the future if I need a new car later down the road. Thanks again Acura Pickering for my very first car! I truly appreciate everything you did! More

This was my first Acura purchase after owning a number of Honda products. The sales staff at Acura Pickering, particularly Syd and Jimmy, were exceptional to deal with and made the process easy. I experience Honda products. The sales staff at Acura Pickering, particularly Syd and Jimmy, were exceptional to deal with and made the process easy. I experienced a minor issue after I took delivery of the car and I was amazed at the great customer service I received. Don, the Service Manager, and his team ensured that the issue was thoroughly investigated and even caught some additional issues which were addressed. The customer service offered by this dealership is like nothing I have ever experienced. It is worth the drive to Pickering to deal with professionals like this. Jordan Solway More

waste of time management not helpful dont care about customers i hope this place close down was ready to buy a vehicle they wouldn't sell it customers i hope this place close down was ready to buy a vehicle they wouldn't sell it More

Most say Don is a realist, calm and easy going. Best person you can ever think of doing business with. Appreciate all the work he has done. Great customer service. Thank you Don Chen! person you can ever think of doing business with. Appreciate all the work he has done. Great customer service. Thank you Don Chen! More

Worst experience ever Aside from being lied to when I bought my car (hitch capacity), the service was the worst I have received in 40 years dealing with dealerships. First Aside from being lied to when I bought my car (hitch capacity), the service was the worst I have received in 40 years dealing with dealerships. First time visit, they replaced brand new brakes with lower quality pads, and now getting pulsing. Second experience (windshield replacement) I was showered with BS, and nonsense to get the work completed after 3 days..It has been a costly mistake but I going too have live with. I wouldn't trust their work to put air in my tires. Beware of this dealership. More

It Takes A Team Before I even arrived the customer care was rolled out from emails to calls from management to support staff everyone was on board to making sure that Before I even arrived the customer care was rolled out from emails to calls from management to support staff everyone was on board to making sure that me and car were well taken care of. More

GREAT SERVICE TOP TO BOTTOM It is not often that I write a letter to a company regarding my experience, but in this case I feel I must. The service that I received from Acura P It is not often that I write a letter to a company regarding my experience, but in this case I feel I must. The service that I received from Acura Pickering was nothing short of excellent. I did not purchase my Acura from your dealership nor have I ever been to your location for service. I was driving from St. Catharines on my way to Quebec City for Christmas vacation when my Acura broke down. luckily for us that it happen close to your store. The service manager Don Chen and his staff were incredible to deal with. They did everything they could to ease our pain. We got attention immediately and although the car was not fixable in time for our vacation they helped arrange a rental for us and even helped me unload and reload car with all our stuff. (the car was jammed packed) so that we could continue on our journey. Upon my return I was granted a curtesy car while my car was still under repair. My two young daughters still talk about the hot chocolate and candies your staff was feeding them… After this experience I have decided to continue to service my car at Acura Pickering. Although it is far from my home, they service I receive is worth it. My mother also lives in Pickering so it gives me an excuse to see her more. Brad. More

Deceptive Sales tactics. Do not do business at this dealership. Dishonest and fraudulent behaviour. Should not be allowed to represent the brand. Do not trust anything you are told from sales to manage dealership. Dishonest and fraudulent behaviour. Should not be allowed to represent the brand. Do not trust anything you are told from sales to management staff. More