River City Ford

There are no words that can describe the joy I felt upon receiving my repaired vehicle. You guys did an awesome job. Jake, your ongoing update via text messages kept my mental health in a good state. I call receiving my repaired vehicle. You guys did an awesome job. Jake, your ongoing update via text messages kept my mental health in a good state. I called 7 repair shops before calling River city ford. None of those shops could take in my vehicle due to the max capacity on their end. But, when I called you guys, the lady who picked up the phone was so kind, patient and a superb listener made me believe instantly that I was in good hands. Thank you so much. My car took a long time in your shop but hey am not complain. Jake did an awesome job keeping me updated on every step. Merci beaucoup. More

Repair was done correctly and i am happy with the results of the repair. Staff was helpful of the repair. Staff was helpful More

Service was great. Customer service top notch! Got my vehicle fixed ASAP. Even had a shuttle service. Provide details of what’s done including the alignment checks. Customer service top notch! Got my vehicle fixed ASAP. Even had a shuttle service. Provide details of what’s done including the alignment checks. More

Great customer service,service technician’s are not only doing your appointment work but let you know if the see anything else they may possibly see as a problem. doing your appointment work but let you know if the see anything else they may possibly see as a problem. More

Enjoyed my required servicing for a Ford Recall Notification and the requested Maintenance for our Ford Escape 2022. Staff very polite, informative and served us very well. Always get a good resp Notification and the requested Maintenance for our Ford Escape 2022. Staff very polite, informative and served us very well. Always get a good response from the River City Ford staff. More

Very knowledgeable and friendly staff. My sales man was really personable and very easy to talk to My sales man was really personable and very easy to talk to More

Had the worst experience ever in any ford in the country. Me and my fiancé drove all the way from Calgary to get work done at river city ford. I dropped the car off at 8am was expecting to pick it up around Me and my fiancé drove all the way from Calgary to get work done at river city ford. I dropped the car off at 8am was expecting to pick it up around 3pm but they called me and told me the work is not done and they would have to keep it an extra day which would of cost me a lot so we said we couldn’t wait the extra day. So we ended up going back and picking up our vehicle barely any work done. It was very unprofessional and huge waste of time and money coming across the country to get work done. We spoke to the general manager his name was Derrick there and we asked why that happened, he wasn’t even nice about it and trying brush it off like nothing happened. He was very unprofessional and didn’t take us serious didn’t even help to arrange something for us. We ended up buying the parts and leaving unhappy. More

I was impressed with the explanation of my truck's recall and the speedy process that was followed. I arrived as directed and my vehicle was completed sooner than I expected. and the speedy process that was followed. I arrived as directed and my vehicle was completed sooner than I expected. More