Back

Gyro Hyundai

East York, ON

3.3
51 Reviews

127 Laird Dr

East York, ON

M4G 3V4

Directions

By Type

51 Reviews of Gyro Hyundai

March 03, 2024

I think they are scammers. Cheaters, liars and frauds. 4 months ago, I received an email from Gyro Hyundai stating that a complimentary service appointment had been scheduled More

by Christopher
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSHUA ALEXANDER
February 26, 2024

We purchased a 2022 Kona and are very pleased with it. Our sales person, Jess Park was wonderful- very helpful and knowledgeable about the car. Would highly recommend her if you are looking for a Hyunda More

by reburn11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess and Jack
August 28, 2023

5/5* to sales agent Devanash, helpful and professional. Staff are friendly. Will highly recommend. More

by marla_caparino
Recommend Dealer
Yes
Employees Worked With
Devanash, Cheryl, Jack
June 21, 2023

Best dealership the staff is too good specially the finance guy Jack he will help you get the good price and I highly recomend sales person Mohammad Rezayee he is too too good will help you oht with ev More

by Rajp39910
Recommend Dealer
Yes
Employees Worked With
Mohammad Rezayee, Jack , joshua
June 08, 2023

I recently bought a used car from Gyro Hyundai the staff was great, professional and polite and know their job well they handled their work attentively. I would like to infancies the two members of your st More

by josue.harroch
Recommend Dealer
Yes
Employees Worked With
Arvin Akhavi, Cheryl Brown
March 29, 2023

Friendly staff, Sales person Muhammad al razaye helped me find my favorite vehicle very impressed More

by Shehzad Ahmed
Recommend Dealer
Yes
Employees Worked With
Muhammad Alrazaye
March 23, 2023

Very accommodating and friendly. Everything they quoted and the time line to receive the Tucson was spot on. Over all great experience. More

by js-pride
Recommend Dealer
Yes
Employees Worked With
CHERYL BROWN, JOSHUA ALXANDER, JACK JIN
December 27, 2022

Not impressed, the 2 vehicles I have looked at online have had previous substantial damage to them, and now I can not get a carfax without paying?!!!! Not a way to do business!!! More

by calunterleiter57
Recommend Dealer
No
Employees Worked With
Sales personnel
Jan 03, 2023 -

Gyro Hyundai responded

Hello calunterleiter57, As a dealership who has been in business for many years, we always want to provide our clients with all the information on a vehicle prior to purchase including a CarFax. We do have CarFax has an option to view on our website and third party websites. If a CarFax not available we can always connect with us online or over the phone and we can provide you with the details on a vehicle. We do not charge for this information as it's part of our preowned H promise. If you have any further questions, please feel free to contact us at 416-422-6588. Thank you.

October 22, 2022

Respect for time! I understand weekends can be busy.I have to wait for almost 3 hours just to have an oil change.My appointment was 9:45 and got there half an hour earl More

by mike
Customer Service
Recommend Dealer
No
Employees Worked With
Didn’t get it
Oct 24, 2022 -

Gyro Hyundai responded

Hello Mike, We do try our best to keep wait times to a minimum to ensure service is completed in a timely manner with the promise time provided. During our busy season wait times are longer. We apologize for this inconvenience.

September 19, 2022

I had a terrible service experience at Gyro Hyundai and with Hyundai Canada. A technician drove my car for 106km without my authorization and sufficient explanation. Despite having my car for 3 days, no re More

by Gillian
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Teresa, Mohan
Sep 22, 2022 -

Gyro Hyundai responded

Hello Gillian, Thank you for reaching out to us regarding your concern. We understand you had a noise concern with your vehicle upon bringing in your vehicle to our dealership. Upon check in a concern was noted regarding a "weird noise upon acceleration", you had approved diagnostic work to be completed. During a road test, the technician is to determine the cause of the concern and duplicate the concern in order to address the issue. While your vehicle was at our dealership, our team was in communication with you regarding the technician notes and requiring additional time for further diagnosis of the vehicle. We understand that this took longer than expected due to our busy season. Our service manager had been in contact with you regarding your concern and to further explain the work performed on your vehicle. From those conversations, you choose to decline us working further on the vehicle. We apologize if there was a lack of communication on our part regarding the vehicle service expectations. If you'd like to further discuss this matter, please feel free to contact our service manager, Mohan at 416-422-6588 x2202. Thank you.  

Sep 23, 2022 -

Gillian responded

You’ve ignored every issue raised and merely doubled-down on nonsense. No wonder Mohan doesn’t feel accountable, if this is how Gyro’s ownership conducts themselves. I’m going to give you another opportunity to do the right thing I’ve put the issues in point form, so it’s crystal clear what Gyro Hyundai needs to answer for: 1. Providing permission for a technician to perform a road test in the general vicinity of the dealership after hours because the dealership is too short-staffed to perform a road test during regular hours is very different than providing permission to a technician to drive the vehicle home for the evening. Do you believe it is acceptable for a technician to drive a client’s car home for the evening without that client’s knowledge or consent? 2. When a client consents to a road test, they are consenting to that road test being conducted within reasonable limits. Do you feel driving a client’s car 106km is a reasonable distance for a road test, especially given that the noise could be easily reproduced by driving the car a short distance? Is there a distance that you consider too far to be reasonable for a road test without discussing with the customer first? What distance should be a red flag to a customer? 3. I was told that the technician who drove my car home to conduct the road test lives in Brampton. Brampton is 32km from the dealership. Where precisely was the car driven to account for 106km? 4. When I had picked up my vehicle the first time (a Friday), I called your service advisor and informed her I noticed my car had been driven 106km. It was clear she was also shocked to hear of such a lengthy trip. She said she would speak to the manager (Mohan) and get back to me right away. (I know you record phone calls, so this conversation is on record.) Not only did she not get back to me, when I returned to the dealership on Tuesday to drop my car off a second time, she still had not bothered to inform Mohan. Do you feel it’s acceptable for a service advisor to say they’re going to do something and then not do it? 5. After I filed a complaint with Hyundai Canada, Gyro informed them that Mohan would be contacting me. He did not. Do you find it acceptable that Mohan did not follow through? 6. You wrote in your response to my post that “our team was in communication with you regarding the technician notes and requiring additional time for further diagnosis of the vehicle. We understand that this took longer than expected due to our busy season.” This is a deliberately obtuse reading of the original post. Firstly, things didn’t take longer because it was your “busy season”. You were short-staffed because you had three technicians home sick. But the main issue isn’t the length of time things took. Why would I trust Gyro Hyundai with a second road test that needed to be conducted almost immediately after performing an excessively long 106km road test, which had already violated my trust? 7. Don Valley North Hyundai didn’t need to conduct long road tests to correctly diagnose and repair the issue with my vehicle. Why did your technicians? I would appreciate if you responded this time to the issues raised instead of ignoring them.

1
...