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Koch Ford Lincoln

Edmonton, AB

4.7
625 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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625 Reviews of Koch Ford Lincoln

July 10, 2022

I was treated very well, service was good, and staff were excellent. I would deal with them again. More

by jrowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brenda Radjo
Jul 11, 2022 -

Koch Ford Lincoln responded

Thank you for the feedback, we would appreciate it if you could update your star rating to match the service you received, If you have any concerns that you would like to share, you can email me at socialmedia@kochford.com.

July 04, 2022

Won't sell you a new vehicle unless you have a trade in. Wants to: 1. make money on new car sale 2. make money on financing 3. make money selling you trade Without all three boxes checked you canno More

by doug
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad
Jul 04, 2022 -

Koch Ford Lincoln responded

Hey Doug, we appreciate the feedback, we'll be escalating your concerns about your experience to the management.

July 02, 2022

I received excellent service from everyone. Paula was very efficient. My car was serviced excellent and was very very clean when I picked it up. More

by dkoroluk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula, Brenda Radjo, Krissy Phillip, Mitchell Kolesnikoff
July 01, 2022

Provided excellent service as always. Very friendly and always helpful especially when you arrive without an appointment as you are having a serious issue with your vehicle, they still fi More

by Shirley Riley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula, Abby and Blair
July 01, 2022

Very appreciative of excellent, professional, customer-friendly service from Brennan Haycock, Leanne (I forgot!), and Brad Metcalf; look forward to a future opportunity to enjoy doing business wi More

by Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Haycock
June 27, 2022

The service is kind and I feel good. When I encountered new issue, the technician offers me great help. More

by ksun6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krissy Phillip, Community Manager
June 27, 2022

Everything that was said to wrong with vehicle was and it was fixed properly and done in a timely manner! Also coming there saved us some money! More

by Griffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle (service) 5 stars, Ryan Darbin (tech) 5stars, Blair Martin
June 26, 2022

Quick easy service had my car fixed and repaired in less than 4 hours and all covered under warranty and presented future needs and cost to complete. More

by Kanar13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
June 22, 2022

The people were friendly and very helpful answered my questions and offered advice without being pushy, would definitely go back to this dealership. More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Townsend, Patrick Watson
June 19, 2022

I had an issue with my vehicle that another dealership caused me.The other dealership refused to take ownership of their fault so Koch ford went above and beyond for me and helped me resolve the issue.I h More

by Boris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doreen, Blair Martin
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