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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.6
978 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 978 reviews

March 30, 2022

Very poor after sales service! I started having issues with a used car I bought from Don Wheatons within 5 minutes after leaving the dealership. They told me I would have to pay to More

by Gerry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robyn Reinitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi Gerry, Thank you for your feedback and we apologize for your frustrations. We sent this vehicle out for its first inspection being an off brand unit. Then it came back and we did its 2nd inspection at the dealership which happen to be a CPO inspection. You get a 3 month powertrain warranty with the vehicle because of these two inspections. Before we finalized the deal with you, you were adamant of getting a third inspection. Your inspection came back with flying colours. Further to that we discounted the vehicle a small amount to make you happy. We have had three licensed mechanics inspect and drive this vehicle and no one could find the issue. It is having an issue after delivery which could fall under the extended warranty. If no duplication is found or its not warrantable the charges would be up to you to take care of, but of course we will work with you on these issues. Any questions please give me a call. - Troy Sorge, General Manager 7804390071

March 28, 2022

I tried to buy a car from this dealership. Was interested in cash payment, no extra features on the car, base model. They told me that they don't like cash because they don't make enough money More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Sorge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Wheaton
Mar 28, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Daniel, thank you for the feedback. We do try to avoid cash deals due to exporting and it is true, we make more money for setting up loans for people. We only charge at MSRP but we do encourage the extras, particularly on units that are in short supply. We are open to negotiating but in this case we have a vehicle that could be months before we can actually sell it due to the recall. For that reason we prefer to leave the tough negotiating part when we have all the facts and possibly a better deal from the manufacture. - Troy Sorge, General Manager

Mar 28, 2022 -

Daniel responded

Okay. If you can explain what kind of extras worth $12,000 I can get on a 2022 Chevy Bolt, at least it would make sense. It's one thing to try to upsell and another to ask for 30% over MSRP. It's a free market, all I'm saying is that other dealerships respectfully accepted that I do not want extras and sold me a car on the same day. What tough negotiating part? You said you sell at MSRP.

March 25, 2022

Very friendly staff and just very fast service! ! Could use a little bigger parking space!😏 More

by Juliusbanman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dileep Menon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Pillipow
Mar 28, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Julius! Stop by anytime.

March 18, 2022

If you are needing a new car and don’t know who to look to for information or guidance, use Robyn!! I just bought my first brand new car and she was amazing - so helpful & so knowledgeable. I will absolute More

by L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! It was a pleasure working with you, please reach out to Robyn if you ever need anything from us in the future.

March 09, 2022

Darryl P made our new Escalade purchase easy, coming from out of town Darryl was sure to provide sincerity and trust in all communications. we had no problem feeling comfortable buying site unseen. Darryl pi More

by Doug E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seredych
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len Crotty, Darryl Pillipow
Mar 09, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Doug! It was a pleasure working with you and we are very happy to have gotten you into a new Escalade. Please stay in touch if there's anything else we can do for you!

March 06, 2022

Very good service just a little cheep on hats or jackets for the buyer to show appreciation that he was shopping at your store More

by Danieldyck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 07, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Daniel!

March 05, 2022

Robyn was great to deal with on my long distance purchase,she was very helpful from the purchase and shipping of my vehicle. It was easier than purchasing a vehicle from home here in Nova Scotia,Tha More

by Jack Crossman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Jack! It was a pleasure working with you. Please reach out to us or Robyn again in the future if there is anything we can do.

March 04, 2022

Received a fair deal on my purchase, and excellent after-sale support from the staff. More

by Tom Abernathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Pillipow
Mar 04, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Tom! It has been a pleasure working with you.

March 02, 2022

Excellent people to deal with. Did everything they promised. Very professional. I would highly recommend this dealership to anyone. More

by mandhmcmillan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Florek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Reinitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! Please reach out again if you ever need us in the future.

February 10, 2022

This was the easiest vehicle purchasing process we have ever experienced. Thank you for making it so! More

by brentallen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Brent, it was a pleasure working with you! Please reach out anytime you need us in the future.

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