Kia of Newmarket

Have you ever gone to a dealership, and felt comfortable and welcome? Or that all the salespeople were knowledgeable about their product? If you did, then it probably wasn’t at Kia Newmarket. I’d compa and welcome? Or that all the salespeople were knowledgeable about their product? If you did, then it probably wasn’t at Kia Newmarket. I’d compare this experience to haggling on the streets of Arabia. My friend my friend, let me tell you. These were the worst group of sales persons and managers. They brag about having the top ranked vehicles in 2022, which sounds impressive until you realize they haven’t brought in any orders from the 2021 sales. It’s like bragging about your perfect 5-star Uber rating with only 1 review. Companies are unrolling their 2023 models, and Kia hasn’t filled their orders for 2021. But don’t worry, “any day now my friend - for suuure for suuure only 2 months” The best part of this dealership was the exit door. Which opened well, which is convenient for all the staff turnover. The dealership was clean… so the custodial staff is great! More

I am extremely disappointed with my service at Newmarket, Kia!! DO NOT GO HERE!!!! I purchased my new Kia Forte 1 month prior from a different Kia dealership when I realized my car was having some heatin Kia!! DO NOT GO HERE!!!! I purchased my new Kia Forte 1 month prior from a different Kia dealership when I realized my car was having some heating issues. I took my car into the Newmarket dealership to get serviced because it was closest to me at the time. They had assessed my car and told me that the thermometer needed to be replaced (which was covered under my warranty). They then insisted that they “top up my coolant on my car”, which I figured was necessary since they were suggesting it. It wasn’t until I had picked up my car and had to pay over $200 for a coolant FLUSH that was 1. Not authorized by me, and 2. Not necessary because I received a coolant flush 1 month prior…which was on file and which they chose to ignore. They completely took advantage of me and neglected the fact that I did not need this service. They took advantage of me and won’t give me my money back (or give me a credit on my account for this matter). The kicker of it all is that they had a manager call me back to discuss the incident where he was insisted that phone calls where my car service history and authorization was discussed had taken place… which was completely false. They were extremely unprofessional and did not take any form of responsibility or ownership for their actions. I am extremely disappointed with the amount of false accusations and gaslighting that occurred. For those of you in need of Kia Service, there is a Richmond Hill and Stouffville location close by…DO NOT GO HERE!!! More

If newmarket Kia want sales they had better treat their customers with a little more respect. I left feeling as though they didn’t want to sell to a woman. Went down to stouffville Kia and had a wonderfu customers with a little more respect. I left feeling as though they didn’t want to sell to a woman. Went down to stouffville Kia and had a wonderful experience. The salesman spent time with me explaining everything and I will order a vehicle from them. More

The staff at Kia of Nemarket were great to deal with. Kyle and the team answered all my questions and were a pleasure to deal with. Kyle and the team answered all my questions and were a pleasure to deal with. More

Well I came in to buy the limited stock I was told was available. After I got off the phone I drove straight to the dealership. I walked to a car that interested me. I watched the sales guy threw the wind available. After I got off the phone I drove straight to the dealership. I walked to a car that interested me. I watched the sales guy threw the window. A few minutes later a Audi shows up next to my rust bucket. As I figured red carpet service. As I stand there waiting. Oh well Kia Newmarket. I can drive to another dealership. My money obviously didn’t look as good as the next guys. More

Given the runaround when looking to buy/lease a new Kia. Previous happy customers at this dealership but never again. Jesse told my daughter he was giving her the best deal possible so we left only to have Previous happy customers at this dealership but never again. Jesse told my daughter he was giving her the best deal possible so we left only to have him contact her numerous times the next time with a better deal. No time for these games. More

I purchased a brand new 2021 Kia Sportage In June And I purchased a brand new 2021 Kia Sportage In June And in September I had posted a negative review regarding this dealership This experience I purchased a brand new 2021 Kia Sportage In June And in September I had posted a negative review regarding this dealership This experience has taken a 360 I was contacted by sales manager Pedram Mahmoudian Who took the time to hear all my concerns and correct them In addition I want to commend kiarash Davoodi who from my initial call to my visit to the dealership on Saturday October 2, 2021 was a tremendous pleasure to deal with and made this experience wonderful He took the extra steps to go over all my questions and concerns. He was an absolute pleasure to deal with Truly took upon himself to change my experience to a great one Thank you again to Pedram Mahmoudian and Kiarash Davoodi Thank you gentlemen More

Thank you to Kia New market for there lovely service for my car very friendly staff welcoming atmosphere. Please keep going going …… Good job Fariba Marandy my car very friendly staff welcoming atmosphere. Please keep going going …… Good job Fariba Marandy More

KIA Newmarket is a dealer you need to stay clear from. Their service department and management team lack the basic fundamentals to look after customers. The give the car business a bad name. I have Their service department and management team lack the basic fundamentals to look after customers. The give the car business a bad name. I have had one bad experience after another and after 3 years and only 41,000kms on a brand new 2018 Kia Sorento V6 EX+ , I finally had enough and drove straight from KIA dealer and traded it in for another vehicle. KIA brings you in their showroom with low initial price but your cost of ownership in the long run is much higher than most competitors or Japanese counterparts. I bought this KIA new for my wife with the intention to keep it for 10 years. I bought the extended warranty for 10year/200,000 kms , We also rust checked the vehicle twice. We were sold on lifetime oil changes for free (Which by the way need to get done at 8,000kms on KIAs while the rest of the world is 12,000-14,000kms even 16,000kms), The caveat of Free Oil changes (buyer beware) is that you must follow the recommended KIA services. When you see the cost of "the recommended" services at 16K, 24K or 32K you quickly realize that there is nothing free there. I was fine with this as this was not going to be a high mileage vehicle. Every service visit was a push to upsell to the point where it’s nauseating. In addition to that I had a battery die in year 2 while vehicle sat for two weeks during Covid19 without being started. Cost of Battery $500. Welcome to KIA Parts pricing. Other vehicles I would get 6-8 years on a battery and often left for a month without starting. In the 3 years / 41,000Kms I had two brake services done which I was told would prevent brakes from wearing prematurely. I had front/rear brakes replaced at 30,000KM in April 2020 and rear brakes needed done again at the 41,000KM mark Rear brakes were $850 to replace. This was the breaking point for me with KIA. Who does brakes at 30K and they need be done again a year later at 41K ? In addition to this I paid a premium for A KIA remote car starter to be installed by the dealer prior to taking delivery of the KIA Sorento in 2018. This remote car starter was OE KIA and has never worked properly. Numerous phone calls and visits during services where my concerns were dismissed. I finally opted ( more out of frustration) to upgrade to their higher priced 2 way KIA remote car starter where I was told by Sonja ( service advisor ) that the new key fobs would work in addition to the original key fobs, and independently of each other. I was crystal clear on my questions and asked to confirm that paying the money for 2 way key fob system would give me 2 additional fobs and in summary I now would have 4 keys fobs ( push button start ) and car would start and run with either one of the four fobs. She confirmed again that these would work alone. This was appealing to me as it added 2 new set of keys to start and run the vehicle as spares. Not the case. We now needed to use both keychain fobs, one to start and one run the vehicle once in the driver seat and push button start is looking for original fob to start. We are the only people I know with 2 factory OE key fobs for a 2018 vehicle. What a joke! No accountability at all by the service department or this dealer. I asked for the General Manager and/ or Dealer Principal to call me twice after paying $850 for rear brakes on a vehicle that had 2 brake services and only had 41,000kms where I was told that this is normal wear replacement on any KIA Sorento. I told Sonja in both telephone interactions that this was unacceptable and rear brakes should last and have lasted 70K- 80K on other vehicles driven by my wife. I also asked her again two days after leaving the service department to have someone in senior management call me to discuss even during the txt urging me for a 90% KIA Satisfaction survey. I couldn’t believe that I was asked to fill out a survey praising the work of a dealer that cannot A) fix my problem and B) have taken advantage of me every step of the way. The amount of money I have spent in this vehicle since new is ridiculous. I waited an entire week for someone to call me and even txt Sonja asking if someone would call me. No phone call or attempt to reach out and explain how this is possible. I only got a call twice in the same day when I posted my 1 star review on Google sharing my experience. I got a call from Jesse Bruce and Pedram Mahmoudian. Jesse Bruce was the only one that was genuine and wanted to help resolve this and frankly under different circumstances and if he worked for another dealer I would buy a car from him again. Pedram Mahmoudian (General Manager) however was more concerned about the review coming down and even got aggressive on the phone and even raised his voice with me in asking me to remove the Google review first before he can entertain a resolution. I refused to. When I was asked what it would take to remove the review knowing full well that the Kia Sorento was traded in the week before I answered the same as anyone else logically would. I simply asked for an apology from the service department and a credit on a brake job that should have never taken place at 41,000kms on a vehicle that had two brake services performed and also brakes were done at 30,000kms. I since then have been harassed and told that I am trying to extort the dealership , threatened to be civilly sued and claims that I threatened to go to the media ( which I have not ). This is the face of KIA Newmarket and how they conduct themselves. Extremely unprofessional , morally and ethically bankrupt. I will say this again as I did in my Google Review. If you are on the fence of buying a KIA , do yourself a favour and buy a 1 or 2 year old used Honda or Toyota instead. You will be happier in the long run and enjoy lower cost of ownership, maximum uptime and by far a better customer experience. If you still want KIA then maybe look elsewhere to buy and definitely stay clear from KIA Newmarket and their service department. I will be taking KIA of Newmarket to small claims court. More

We just had our 42,000 km. service on our Kia Soul. As always, the reception and service staff were most courteous, friendly and helpful. They kept us apprised of their progress on the service call and ex always, the reception and service staff were most courteous, friendly and helpful. They kept us apprised of their progress on the service call and explained anything additional that was required. Even though we didn't purchase our Kia from Newmarket Kia, we have always gone there for service and will continue to do so. More