Orillia Kia

Extremely frustrated with the service department. I have been trying to work with the service department for 6 years. I requested a diagnostic test on the car which was a waste of my money I had to t I have been trying to work with the service department for 6 years. I requested a diagnostic test on the car which was a waste of my money I had to take it to another mechanic, I am not getting called back when I request to talk to the manager and when I need parts I am told that they don't have time for that. I will not be taking my Kia back and will not be buying from this dealership. More

Service - Towed my 2015 KIA Optima Hybrid EX in due to "Check Hybrid" system, first time, dead battery - replace and install - $680.00. Picked up, two blocks later same warning "check Hybrid system, towed "Check Hybrid" system, first time, dead battery - replace and install - $680.00. Picked up, two blocks later same warning "check Hybrid system, towed back. 3 days later and another $280.00 for diagnostics still couldn't give a definitive answer or fix - suggested maybe a $780 relay but couldn't get one anyway due to backorders in all of NA. I spent a couple hours on youtube. Ordered a part from another brand dealer that knew what it was as Hyundai and KIA Orillia had no clue what the part was. Four days later part arrived, paid $160.00, installed in literally 30 seconds - problem solved. I called three time for the service manager to express my dissatisfaction, without response. Orillia KIA is clueless on Hybrids and in need of better customer service. I do not recommend Orillia KIA for service. More

Service - Did not identify issue after 2 visits and $980 of charges! 6 weeks later I ended up repairing it myself for $150.00. Still have not heard back from them. They seem completely ignorant of the Hybri of charges! 6 weeks later I ended up repairing it myself for $150.00. Still have not heard back from them. They seem completely ignorant of the Hybrid products. More

Awesome experience. Shondell was amazing. Staff were very friendly. Kudos to service for their work on short notice before a weekend. HAPPY! HAPPY! HAPPY! HAPPY! friendly. Kudos to service for their work on short notice before a weekend. HAPPY! HAPPY! HAPPY! HAPPY! More

Thanks again to my friends At Orillia Kia. I purchases a Stinger a year ago (love the car). I was just down for service. Great job. Thanks to Josh for his kindness and to Larry in service. We have a busin Stinger a year ago (love the car). I was just down for service. Great job. Thanks to Josh for his kindness and to Larry in service. We have a business in parry Sound and appreciate good service. This is a great dealership. Thank You Again. Bill More

Although we ha e yet to get our vehicle as it’s on order, the guys at Orillia Kia were super easy to deal with. Dean was upfront and didn’t waste my time. Agreed to the deal I presented and we were able to the guys at Orillia Kia were super easy to deal with. Dean was upfront and didn’t waste my time. Agreed to the deal I presented and we were able to sign the next day. Would recommend to anyone. Probably one of the best car buying experiences so far. More

My wife and I want to thank Orillia Kia and Dean Young,our product advisor, who gave us the attention we required to confidently decide on the Sorento model we purchased.Dean was helpful,enthusiasti Young,our product advisor, who gave us the attention we required to confidently decide on the Sorento model we purchased.Dean was helpful,enthusiastic and especially knowledgeable on the Sorento model we ended up purchasing. Also while in the dealership we were introduced to other Department Heads who also made us feel welcome. Overall, it was an A+ experience. David Black. More

Had such a great experience at Orillia Kia! My lease on my first car was ending and Dean helped me get the perfect vehicle for my daughter and myself. Very friendly and professional. Was able to answer all my first car was ending and Dean helped me get the perfect vehicle for my daughter and myself. Very friendly and professional. Was able to answer all my questions and concerns. Made the whole experience one to remember and will be recommending all my friends and family to him. He really listens to your needs and wants and most importantly, your budget lol thank you so much Dean !! More

Very accommodating and professional. I recently bought a used Rondo and they looked after everything, including sourcing wheels that were in better condition cosmetic wise than the originals. Didnt have to used Rondo and they looked after everything, including sourcing wheels that were in better condition cosmetic wise than the originals. Didnt have to, but did. Very happy with their service. More