Allan Dale Trailers & RVs

We had been Looking for a Gulf Stream BTouring Cruiser model 5255 we couldn’t find one in Canada and we’re thinking of going to the states but didn’t want the hassles . Came across the exact Model at Alla model 5255 we couldn’t find one in Canada and we’re thinking of going to the states but didn’t want the hassles . Came across the exact Model at Allan Dale in Calgary we are east of Toronto in ontario. Called the dealership and talked to Rob he made it easy for us to purchase it . we put a down payment down and I figured out when I could Fly out , I let him know and he looked after it . We had never seen one in person so I was a little nervous. I arrived a bit early the survive manager got me a hotel room for the night thanks Jason . I could wait to see it in person, that had it shined up and ready to go . Hugh looked after the travel permit and all the paperwork I needed when I got back to Ontario.. Teh service techs showed me a hidden breaker I would have never found it , I haven’t needed to but knowing where it is was valuable information .The experience was great and driving it home was so enjoyable we had been out to the Mountains the year before in our truck camper this was so much better long drives are relaxing in it looking forward to heading out east in a month. . Thanks again guys Laurie More

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some matters to address just after we purchased the unit. It has taken quite some time but luckily all that the warranty as it turned out to have some matters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess. More

Staff were incredibly friendly and helpful. .. everyone we dealt with went above and beyond to make sure we were happy. Huge kudos! .. everyone we dealt with went above and beyond to make sure we were happy. Huge kudos! More

Road ready package on trailer a joke. Lazy , uncaring staff. Will never go back or recommend Lazy , uncaring staff. Will never go back or recommend More

Just bought a trailer though Dexter and what a great shopping experience. Overall very happy with the service and promptness to get our new trailer on a short time line. We also ordered separate parts w shopping experience. Overall very happy with the service and promptness to get our new trailer on a short time line. We also ordered separate parts which Kaitlin was great to deal with. More

So many major issues with a new trailer & dealership has not been any help. Major issues! 5 major issues not been any help. Major issues! 5 major issues More

READ THIS REVIEW. It very well may save you some disappointment. I have purchased from Allan Dale Trailers in both their Red Deere and Edmonton locations on several occasions, usually all without disappointment. I have purchased from Allan Dale Trailers in both their Red Deere and Edmonton locations on several occasions, usually all without an issue. It wasn't until my most recent visit to Allan Dale that I was extremely disappointed by the treatment towards me as a return customer. Not from the staff, but from the owner! I purchased a Motorhome there last year, and the salesman unfortunately gave me quite a bit of misinformation about the Motorhome, which if I would have known prior to the purchase we would have went a different route. However, I decided that it is what it is and carried onward. I recently decided that a 5th wheel would be a little more accommodating for our family. We went back to Allan Dale to trade our motorhome in and purchase a large 5th wheel. Because of the nature of the financials being so large the salesman (Different than before) had to deal directly with Allan, the owner for approvals on trade values. I was informed that Allan would offer us $230k for our Motorhome. I wasn't all that upset with that offer, as a dealer in the states was offering $238k. Figuring its a dealership, and it seems pretty common within industry to negotiate, I asked if Allan would be willing to do 238, or meet in the middle at 234. I heard nothing back for a few days over the weekend, and had to bring my motorhome in to have it winterized anyway, and wanted to go through with the offer of 230k. I had approached the salesman I was dealing with, and he informed me that Allan wasn't pleased with me trying to negotiate more, and that he now isn't happy with his offer, that he is no longer offering 230, but now offering only 200. What a complete slap in the face to a returning customer, and shady way to perform business by being so upset about an attempt of negotiating more for a trade, when a simple no, that's all we can do, would have been just fine. To go out of the way and pull out of an initial offer and lowball is extremely unprofessional. I will no longer be doing anymore purchases either personal, or through my business with Allan Dale trailer, as I'll never know if a deal is concrete. I'd suggest going elsewhere for your trailer or RV needs, there is several other dealers, and others that carry the same brands. More

Called the dealership and talked to Kaitlin about a part we needed for our trailer. Excellent to deal with And talk to and we had the part the next day!!! Excellent service. Thanks so much! Wanda we needed for our trailer. Excellent to deal with And talk to and we had the part the next day!!! Excellent service. Thanks so much! Wanda More

We recently purchased a hitch from Allandale Red Deer only to find there were a few missing parts in the box. One call to Kaitlin, parts manager was all it took. The missing parts were delivered by couri only to find there were a few missing parts in the box. One call to Kaitlin, parts manager was all it took. The missing parts were delivered by courier the next day at their expense, no questions,no hassles. Kaitlin Gabora, thank you for restoring our faith in excellent customer service! The Walkers More