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Ottawa St-Laurent Jeep & RAM

Ottawa, ON

4.7
1,171 Reviews

900 St-Laurent Blvd

Ottawa, ON

K1K 3B3

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1,171 Reviews of Ottawa St-Laurent Jeep & RAM

June 26, 2021

Ottawa St-Laurent Jeep & RAM made me feel like a return customer even though this was my first visit. Charles McNestry, the individual who took care of me, was 100% of the reason I bought my new car. Charl More

by arlmtd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Zobl, Charles McNestry, Jaime Couturier
June 25, 2021

I actually saw the Pacifica Hybrid van I bought over a month ago but I walked away because they wont even budge even though they priced it too high using carguru.ca to compare prices. Anyways, a month lat More

by Pesteban2k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gervais, Charles McNestry
June 24, 2021

Friendly, fast service. Charles helped us work towards getting the best vehicle for our family needs at an awesome price! Thank you so much! More

by cherieq72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles McNestry, Jaime Couturier
June 24, 2021

We purchased a used SUV from this location and the service was great! Charles made the entire purchase process as smooth as possible! More

by Samantha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Conte, Charles McNestry
June 24, 2021

Way overpriced! Went for a safety check, and the guy wanted to charge me almost 4K of repairs. I got the safety check elsewhere for 1100$. When I would ask questions about what was “needed”, he kept on More

by Caroline.91
Price
Recommend Dealer
No
Employees Worked With
Charles Dinelle
Jun 25, 2021 -

Ottawa St-Laurent Jeep & RAM responded

Hi Caroline, I am very sorry to hear that you feel you have not been dealt with in a fair and honest manner, we do our best to provide as much information as we can when explaining needed repairs and the costs involved. I have reviewed this with the employees involved and other that a few items that were noted as not being need for the safety inspection, all of the recommended repairs needed to be performed in order to pass the government mandated safety inspection standard. Obviously I can not say for sure, but I suspect that wherever the safety was ultimately performed, that not all the work we recommended was performed. I understand that as the seller you do not want to spend more than required on getting an inspection completed, however as a repair facility we are liable for any components that we over look and do not repair. If you would like I would be happy to have the vehicle brought in and we can demonstrate why everything that we recommended as needing to be done for the safety standard inspection is required.

Jun 25, 2021 -

Caroline.91 responded

Thanks for your response. Indeed, they did not do everything that was recommended by Charles. One of the issues I had in particular, was a passenger car handle he wanted to change. He refused to listen to me when I told him there was another handle that did the exact same thing and asking why I had to change that one (to move the seat back & forth in two directions). Instead of listening to me, he was interrupting me. I showed Peter what I was talking about when I went to get my car, and he understood. Also, the other garage picked up on a few things that Charles didn’t. I understand you guys are just trying to protect yourselves, but he definitely needs to work on his customer service. And in fact, there were items he didn’t have to change. I honestly feel like it was a total money grab (which made me lose my sale). Thankfully I found another buyer. I will not be coming in for you guys to show me anything, but thanks for your response. Have a nice day!

June 23, 2021

Good service friendly staff Abdul & Carl were quick to reply to any of my questions Highly recommend this dealership to anyone who’s looking for used car More

by OLGA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Daghmach
June 22, 2021

I was very satisfied with the patience Charles had for my needs and financial situation to search and calculate all options. You could tell he wanted to help from the minute he sat down with me , and truly More

by tylerkwalser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Zobl, Charles McNestry, Jaime Couturier
June 21, 2021

Great team! They called me to have my jeep appraised and it ended up being a very good deal to get me in a new vehicle Love the sales and service deportment More

by Drive66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Zobl, Joe Conte, Charles Dinelle, Muzna Khan, Allan Garner, Charles McNestry
June 12, 2021

I went to Jeep Doge and Ram to purchase a vehicle from their used lot. Abdul was very responsive and informative. He helped me right away, answered all questions and was very transparent about the vehicle More

by ZK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Zobl, Abdul Daghmach, Jaime Couturier
June 08, 2021

Been using this dealership for over a year now. Happy with their honesty, integrity, and service. Appreciate the attention to detail and the valet service. More

by MW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Charles Dinelle
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