Orleans Kia

When I came into Kia Orleans I was in search of a new version of the car I had. I first looked at the pamphlets of different models & was asked if I would like to test drive to see what I enjoyed. I was version of the car I had. I first looked at the pamphlets of different models & was asked if I would like to test drive to see what I enjoyed. I was greeted & serviced by a few people whom I'd like to give a round of applause & recognition to. Rudy, Samantha & Kristina did a great job helping me find my comfortable payment options, warranties & trim level I desired. I left the lot with my new 2021 Kia Forte & a gigantic smile on my face. They were understanding & accommodating to me. They made me feel like a very valued customer & wanted me to leave with the car I dreamed of for many months. I left my shoddy 2015 Forte with them & took my beautiful 2021 home. Thank you Rudy, Sam & Kristina! More

Very poor customer service by the manager and tried to hide costs without telling us. DO NOT BUY FROM HERE. we caught them hiding extra costs that they said were “included”. I can see why there are so ma hide costs without telling us. DO NOT BUY FROM HERE. we caught them hiding extra costs that they said were “included”. I can see why there are so many bad reviews of this dealership. More

Your store is a poo dealership. Price cars and then because wrong price the law says the customer is to get at that window price. And your employee sends a nasty email . because wrong price the law says the customer is to get at that window price. And your employee sends a nasty email . More

Love my new car. Love Kia car. Orleans Kia is a terrible dealership. Dealership continually said I would be called for numerous issues and never contacted me. I always had to reach out after they said they dealership. Dealership continually said I would be called for numerous issues and never contacted me. I always had to reach out after they said they would. Despite purchasing a new car the dealership - sales rep, finance manager and more - never did anything or provided a level of customer service that showed they value me as a customer. I’m happy to recommend a Kia car to anyone, but DO NOT buy from Orleans Kia. More

I went into this dealership having had a poor experience with Dilawri in the West end. I was purchasing a Tellaride which we had done extensive research on. Dilawri didn’t seal the deal so I went to my home with Dilawri in the West end. I was purchasing a Tellaride which we had done extensive research on. Dilawri didn’t seal the deal so I went to my hometown of Orleans…huge disappointment. I initially met with a very professional sales agent but quickly got passed on to “Rudy”. He was only after their sale and made a deal on my trade in. 12 weeks later my new car arrived. Rudy wants to reassess my vehicle. No big surprise, after only 12 weeks, he found $1000 worth of needed maintenance on my trade in. He had me I. A bad situation as I had already ordered my vehicle and knowing w he could turn around and sell for more than I paid. The rest of Orleans Kia always great but buyer beware…avoid Rudy. More

I purchased my first and new to me 2015 Kia Soul last week.Having fun with it and so far no problems.Thank you Rudy,Rubal and especially Ashley. week.Having fun with it and so far no problems.Thank you Rudy,Rubal and especially Ashley. More

Overall it was a great experience and very satisfied, I'm so thankful from the people who help us, Manny, Rudy and Rubil. Thank you for amazing help, my husband and I, love our new Kia Sorento Xline, highly so thankful from the people who help us, Manny, Rudy and Rubil. Thank you for amazing help, my husband and I, love our new Kia Sorento Xline, highly recommended More

Mindori was an amazing help. I love my Kia Sorento. I found her so easy to deal with and no pressure tacktics...a breath of fresh air. Thank you Mindori! found her so easy to deal with and no pressure tacktics...a breath of fresh air. Thank you Mindori! More

Purchased a used SUV from Orleans KIA and was very satisfied with everyone I was in contact with, Midori, Rudy, Kristina and a few others were great and very professional. Great experience from top to satisfied with everyone I was in contact with, Midori, Rudy, Kristina and a few others were great and very professional. Great experience from top to bottom. More

Unimpressive Customer Service:I bought a 2018 Nissan Unimpressive Customer Service: I bought a 2018 Nissan Rogue AWD and they failed to follow through on the terms of purchase we both agreed to. I ca Unimpressive Customer Service: I bought a 2018 Nissan Rogue AWD and they failed to follow through on the terms of purchase we both agreed to. I came from 3.5 hours away for a test drive and told them I would take the SUV if they fully detailed the interior which had not been cleaned and if they fixed the chipped paint on the driver’s side door along with buffed out the passenger door. Well a week later I came back on the agreed upon pickup date and nothing we had discussed had been done. The SUV had not even been washed. I was DISGUSTED! They didn’t disclose anything to me. Rubal, the agent I was dealing with told me to buy a paint pen from Canadian Tire and touch up the vehicle myself. Again I was in a bind because I had come during the week and wasn’t able to stay over night for them to clean the car... plus why on earth would I trust them to do it in under a day when they failed to do it when they had 7 days... and who sells a car to customers that hasn’t been cleaned?! They did not apologize for failing to clean the car or touch up the paint. I took the car to my local Nissan Dealership the next day and they buffed and washed the car free of charge. They will be detailing it for me to but that will cost me $300 that Kia Orléans SHOULD HAVE CLEANED FOR ME!!!! We’ve called Orleans Kia to no avail and Rubal has not owned up to this... we should have received an apologetic call from his manager today for this and they clearly are hanging us out to dry. I will never have anything to do with Kia or Orléans Kia again! I would have been understanding of someone failing to clean the car if they had apologized and offered to cover the expense... since they clearly weren’t capable of doing it themselves... ... today I’m vacuuming the hay out of the back seat... More